A
Call Intelligence
Abiram with Bharath Kumar — Feb 18, 2026 18:45
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Abiram. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Abiram.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
23% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:25 (25s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Phone battery is dead
Actually, my phone battery is totally dead and I'm speaking on the...
|
logistical | Customer | Yes | agreement and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Recently you showed an interest in IO 360 program, right, sir? |
Key Moments
200:12
Customer logistical constraint
Customer interrupts to explain phone battery is dying, preventing the sales pitch.
00:22
Reschedule agreement
Both parties agree on a callback for the following day, maintaining the lead's 'warm' status.
Resistance Signals
1
Phone battery dead
Topics Discussed
IO 360 Program
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification. |
| Closing | 2 | neutral | Customer politely asks for a callback due to phone battery. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello.
Speaker 1
0.17s
Hello. Hello.
Speaker 0
1.91s
Hello?
Speaker 1
2.43s
halo sir dis is bharat from i o.
Speaker 0
5.61s
Sorry.
Speaker 1
6.47s
This is Bharat from IO Wellness Center, sir. Recently you showed an interest in IO 360 program, right, sir?
Speaker 0
12.53s
Actually, my phone battery is totally dead and I'm speaking on the
Speaker 1
17.03s
No problem sir. Tomorrow.
Speaker 0
17.13s
no problem sir. tomorrow.
Speaker 1
19.27s
haaf an hour. okay sir. i vil give yu tha kaal.
Speaker 0
19.67s
Okay sir I will give you the call back. No tomorrow tomorrow it's okay.
Speaker 1
22.77s
okay sir sure tomorrow i will give you the call back thank you sir.