A
Call Intelligence
Dinesh Tripathi with Bharath Kumar — Feb 20, 2026 20:42
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
3:35 (216s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
342 / 218
Rep Longest Monologue
13s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
100%
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time conflict
Today I think Anagar Saseen is already booked sir.
|
logistics | Rep | Yes | alternative choice | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Initial outreach and interest validation. |
| consultation | Rep | Mentioned | Positive | Proposed as the next step for consultation. |
Key Moments
300:36
Customer reveals Diabetes history
Identifies the core medical need and establishes the lead's high-intent profile.
02:00
Time duration confusion
Customer misheard '30 minutes' as '30 days', which the agent corrected to maintain the low-friction nature of the next step.
02:38
Appointment Confirmation
Successful conversion of the lead to a scheduled consultation.
Discovery Questions
3
Q1
May I know for which purpose you are looking to take the health case initiative program sir?
Q2
You have any specific health concerns or you are looking for any whole body reset?
Q3
Before that you have any previous reports health reports sir?
Trust Signals
3
Sharing age (57)
Sharing chronic condition (Diabetes since 2014)
Agreeing to share medical reports
Enthusiasm Signals
2
The whole body reset i was attracted to
yaa tell me ai am free to talk
Confusion Signals
1
Customer initially thought the session would take 20-30 days instead of minutes.
Topics Discussed
Diabetes management
Whole body reset
Annual health checkups
Zoom consultation scheduling
Medical report analysis
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but busy. |
| Discovery | 2 | neutral | Openly shared medical history and age. |
| Closing | 3 | neutral | Agreed to the appointment and report sharing. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello.
Speaker 1
2.35s
yes.
Speaker 0
3.23s
Hello Dinesh, this is Bharat from IOL Wellness Center.
Speaker 1
6.95s
Yeah.
Speaker 0
7.57s
Recently recently showed interest in IO health case in retreat program right sir?
Speaker 1
12.57s
Yeah.
Speaker 0
13.27s
is it a right time to discuss with about this?
Speaker 1
16.91s
No tell me.
Speaker 0
18.39s
What's up?
Speaker 1
20.37s
yaa tell me ai am free to talk.
Speaker 0
22.01s
Oh okay okay sir. Because that may I know for which purpose you are looking to take the health case initiative program sir? You have any specific health concerns or you are looking for any whole body reset or...
Speaker 1
33.85s
body
Speaker 0
36.39s
Ya film.
Speaker 1
36.41s
the whole body reset i was attracted to which i am suffering from sugar since fourteen. two thousand fourteen.
Speaker 0
44.15s
Since 2014 for past 12 years. Yeah.
Speaker 1
46.25s
ya. ya. sugar is main issue rest everything is okay. all parameters are normal.
Speaker 0
54.81s
meer no room eight.
Speaker 1
58.39s
aayam phipthi seven.
Speaker 0
60.01s
57. Okay okay sir.
Speaker 0
63.77s
okay. ya tell me sir.
Speaker 1
67.31s
to to there you know matlab I am consulting doctor for the diabetic issue.
Speaker 1
73.31s
so other things i keep i do health checkup every year.
Speaker 1
78.57s
and almost by and large all parameters are okay within the range.
Speaker 0
83.05s
Okay.
Speaker 1
83.49s
is no serious concern of such.
Speaker 1
86.37s
so whole body reset was main attraction.
Speaker 0
90.69s
main attraction for you. you looking for the whole body reset and
Speaker 1
92.71s
looking for
Speaker 1
94.89s
right right.
Speaker 0
95.73s
retweet program. okay okay sir. if you are available at means we can arrange you the free mentor session in the zoom call sir. okay.
Speaker 1
104.81s
okay.
Speaker 0
105.01s
in that call we will explain what are the things i o is doing. how it will be helpful for you give the perfect solution for your concerns.
Speaker 1
114.15s
oke.
Speaker 0
115.27s
may i know when is your available time to take this session sir?
Speaker 0
119.83s
It will take 20 to 30 days 30 minutes for this session.
Speaker 1
120.13s
will take 22 and 30 days.
Speaker 0
124.45s
vi vil availabil phram nain e em tu til levan pi em evri de.
Speaker 1
129.93s
eleven PM.
Speaker 0
131.07s
11 pm. If you tell your available time, we will connect on that same time, no problem.
Speaker 1
135.91s
haa you can you can do it today at 10 pm.
Speaker 0
140.21s
tude 10 PM.
Speaker 1
141.97s
Yes.
Speaker 0
142.97s
o okay okay sir.
Speaker 1
146.25s
Eid-un paarun
Speaker 0
147.51s
Today I think Anagar Saseen is already booked sir. Is it okay to
Speaker 1
151.85s
no problem, no problem.
Speaker 0
154.47s
sumaaravu
Speaker 1
154.51s
tomorrow is okay for you. tomorrow nine thirty is okay for you?
Speaker 0
158.73s
ya definitely sir sure. tomorrow nine thirty is okay for you.
Speaker 1
161.91s
viḷ kanekṭ ṭumāro seṇḍ mī da jūm liṅk.
Speaker 0
164.61s
Ya definitely I will tomorrow
Speaker 1
164.89s
And tomorrow 9:30 I will continue.
Speaker 0
167.35s
definitely sir. before that you have any previous reports health reports sir?
Speaker 1
173.19s
I want to know yes.
Speaker 0
174.65s
oke oke aaphṭar det seṣṭan.
Speaker 1
175.67s
health checkup health checkup
Speaker 0
177.51s
health checkup reports. We'll do one thing sir. Tomorrow after the session, you just share me all your reports sir. I will send it to our doctor.
Speaker 1
180.67s
tomorrow
Speaker 0
187.41s
okay. i o doctor and i will ask him to analyze everything and we can club.
Speaker 1
187.77s
Okay.
Speaker 0
193.53s
wellness and reports together too and we will curate a separate customized package for you after the event discussion and the consultation.
Speaker 1
201.73s
point okay.
Speaker 0
202.85s
Fine. Then tomorrow at 9:30 I will fix you the appointments.
Speaker 1
206.67s
Sure.
Speaker 0
207.15s
We'll connect you on tomorrow morning. Okay?
Speaker 1
209.67s
Yes.
Speaker 0
210.37s
Okay okay sir nice meeting thank you for giving your own time.
Speaker 0
214.55s
Thank you thank you.
Speaker 1
214.95s
thank you.