A

Call Intelligence

Jagadeesan with Bharath Kumar — Jan 24, 2026 11:06

Deal Lost Warm
Customer Jagadeesan
Phone +919791608892
Rep Bharath Kumar
Team Sales
Date 2026-01-24 11:06
Duration 0:24
Source None

Call History

6 attempts
Total Attempts6
First CallJan 22, 2026
Last CallJan 24, 2026
Total Talk Time5.2 min
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Jagadeesan. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High (Existing Lead/Patient)
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:24 (24s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 12
Rep Words / Customer Words 38 / 24
Rep Longest Monologue 5s
Customer Longest Monologue 5s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
blood test Customer -- Positive Confirming completion of the test.
dexa scan Rep -- Committed Suggesting the next step in the diagnostic process.

Key Moments

2
00:02
Customer confirms blood test completion
Signals the end of phase 1 of the diagnostic process.
00:11
Rep proposes DEXA scan
Successfully transitions the customer to the next service/test.

Trust Signals

2
Customer calling to update the rep
Immediate agreement to next test

Topics Discussed

Blood test completion DEXA scan scheduling Reception waiting instructions Rep's current location/technical team meeting

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Reporting status of blood test.
Middle 2 neutral Agrees to wait for DEXA scan.
Closing 3 positive Polite sign-off.

Call Transcript

Click to expand
Source File +919791608892 24-1-2026, 11-6-37am.mp3
Transcript +919791608892_24-1-2026,_11-6-37am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19340