A
Call Intelligence
Jagadeesan with Bharath Kumar — Jan 24, 2026 10:24
Deal Lost
Hot
Call History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Jagadeesan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Efficient
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:40 (40s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
68 / 74
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:06
Location Confirmation
Prospect confirms he is at Chennai Beach, roughly 20 minutes away.
00:24
Time Commitment
Agent sets a target for arrival within 15 minutes to ensure the appointment stays on track.
Trust Signals
2
Sharing real-time location
Confirming arrival time
Enthusiasm Signals
2
Prompt responses
Active movement towards the center
Topics Discussed
Current Location
Travel Time
Mode of Transport (Uber Bike)
Arrival Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Providing location status. |
| Middle | 2 | neutral | Confirming travel method (Uber bike). |
| Closing | 3 | positive | Agreeing to call upon arrival. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello
Speaker 1
0.95s
Hello
Speaker 0
2.29s
Aa second year.
Speaker 1
3.21s
Bro correct-aa evvalavu neram aagum theriyungala ungalukku varrathukku?
Speaker 0
6.57s
Sir naan Chennai beach-la irukken, inga irundhu oru irubathi minutes.
Speaker 1
10.75s
Aa beach stationla irangitteengala innum beachlaye thaan irukkeenga.
Speaker 0
13.93s
Aa irangiyaachu sir actually station-la irukken sir.
Speaker 1
16.63s
Avvalavuthaan.
Speaker 0
16.89s
Avvalavuthaan bike eduthuttu kalamba vendiyathuthaan.
Speaker 1
18.23s
Bike irukkungala?
Speaker 0
19.73s
Aa bike Uber bike eduthuttu vandhennu.
Speaker 1
22.27s
Oh okay okay sir konjam.
Speaker 0
23.87s
Aa
Speaker 1
24.69s
At least oru pathu aindhu-kkulla reach aayidura maadhiri paarunga sir, okay-ngala?
Speaker 0
27.47s
Aa sir twenty minutes-la vandhuruven.
Speaker 1
28.87s
Aa okay appadinaa okay sir no problem.
Speaker 0
31.31s
Adhuvum.
Speaker 1
32.41s
Okay okay.
Speaker 0
32.91s
Oru nimisham kaattudhu actually naan oru nimisham straight-aa.
Speaker 1
35.29s
Aa okay sir okay.
Speaker 0
36.49s
Aa okay sir, naan kitta varumbodhu call pannuren.
Speaker 1
38.45s
Aa okay.
Speaker 0
39.63s
Aa okay.