A
Call Intelligence
Jagadeesan with Bharath Kumar — Jan 22, 2026 16:12
Deal Closed
Hot
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Thyroid Care
Purchase Date
Jan 22, 2026
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Consultative/Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:33 (153s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
342 / 218
Rep Longest Monologue
12s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Website/Contact issues
Enna naan nethu WhatsApp-laye contact pannen, adhu yaarum respond pannala
|
service/technical | Customer | Yes | transparency/future promise | Excellent |
|
Address Confusion
Sir actually andha address naan sollungala, yenna moonu address kaattudhu anga
|
logistics | Customer | Yes | direct action | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| thyroid care | Customer | -- | Positive | Confirming the specific care package and sample collection. |
Key Moments
300:27
Customer explains finding the number via Google Reviews
Highlights a failure in the primary lead capture (WhatsApp/Website) but high customer intent.
01:21
Agent offers free screening
Value-add to ensure the customer actually shows up for the appointment.
01:40
Address clarification
Critical logistical step to ensure the lead converts to a walk-in.
Discovery Questions
2
Q1
Ungalukku indha number eppadi kidaichadhu? (How did you get this number?)
Q2
Endha address sollittu? (Which address should I mention?)
Trust Signals
3
Customer read Google reviews
Customer proactively sought the number after WhatsApp failed
Customer asking for the specific center address to visit
Enthusiasm Signals
2
Willingness to come early (9:00 AM)
Agreement to call back on Friday
Resistance Signals
1
Frustration with website/WhatsApp responsiveness
Confusion Signals
1
Confusion over multiple addresses shown online
Topics Discussed
Thyroid Care
Booking Confirmation
Fasting Requirements
Google Reviews
Website Revamp
Location/Address
Blood and Urine Samples
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about booking confirmation. |
| Middle | 2 | neutral | Explaining how he found the number and providing feedback on the website. |
| Closing | 3 | positive | Agreeing to the location and timing. |
Call Transcript
Click to expand
Speaker 0
0.21s
Hello.
Speaker 1
1.71s
Aa sollunga.
Speaker 0
2.77s
Sir ungalukku booking confirmation vandhuruchungala sir message?
Speaker 1
5.37s
Indha thyroid care thyroid care aagidum okay okay.
Speaker 0
5.79s
Thyroid care thyroid care aagudhu aama avanga thaan vandhu collect pannuvaanga.
Speaker 1
9.73s
Okay okay.
Speaker 0
10.51s
Okengala, ungalukku pathu muppathi-kku pathu to pathu muppathi slot book aayiduchu ungalukku.
Speaker 1
11.39s
Okay.
Speaker 1
14.81s
Ok.
Speaker 0
15.11s
Neenga oru fasting neenga regulara dinner pathu o'clock dhaan saappidumbodhu correctaana time dhaan sir adhu.
Speaker 1
21.05s
Okay.
Speaker 0
21.91s
Saringala, ungalukku indha number eppadi kidaichadhu? Naan idhukku munnaadi call pannirundhen naan indha numberla irundhu.
Speaker 1
22.73s
Okay.
Speaker 1
27.27s
Illa okay illa sir, actually naan vandhu inga unga center-udaiya number actually andha center-udaiya Google I mean Google review irukkulla, oh andha review-la.
Speaker 0
35.73s
O andha review-la replay ellaam vandhurudhungala?
Speaker 1
37.85s
Aamaa reply-la vandhirundhu, yenna vandhu indha Google review-la kudutha number-ku naan call pannen, adhukku pola adhukku vandhu naan.
Speaker 0
39.09s
Ok ok.
Speaker 0
43.09s
Ok ok.
Speaker 1
44.43s
Reviews padichu paarkkumbodhu indha number-ku contact pannunga.
Speaker 0
47.07s
Ok ok ok.
Speaker 1
47.35s
Ok andi.
Speaker 1
48.47s
Okay okay indha number irukku.
Speaker 0
49.71s
Okay super sir.
Speaker 1
50.59s
Sir actually andha neenga indha Google review andha andha contact number update pannitteenganna okay-vaa irukkum. Illa illa adhu full-aa.
Speaker 0
54.91s
Illa illa, adhu full-aa full website-ae change panraanga sir. Change-la irundhu idhula irundhu mothame change pannittu irukkaanga. February first-la irundhu fresh-aa launch panraanga sir mothame.
Speaker 1
58.43s
Okay okay.
Speaker 1
61.01s
Okay.
Speaker 1
63.43s
Okay okay okay okay.
Speaker 0
64.55s
Okengala?
Speaker 1
65.47s
Enna naan nethu WhatsApp-laye contact pannen, adhu yaarum respond pannala, so adhukkappuram dhaan naan enakku direct-aa contact pannen ungalukku. Andha number-um pola, adhukkappuram review padichu paarkkumbodhu dhaan indha number kidaichuchu. Sari try pannalaam.
Speaker 0
74.67s
Onnum pannunga, ungalukku endha endha help venumnaalum indha number-ukku call pannunga, eppa phone pannaalum anuppom sir, okay-ngala?
Speaker 1
79.03s
Aahirathu
Speaker 1
80.21s
Okay okay okay sir.
Speaker 0
81.57s
Ungalukku purchase screen naan ungalukku free-aave naan panni tharen annaikku vandheenganna.
Speaker 1
85.17s
Okay.
Speaker 0
85.55s
Okengala neenga anga vaanga naan ungalukku appa neenga meet pannunga.
Speaker 1
86.57s
Kandippaa.
Speaker 1
87.85s
Aa sari.
Speaker 0
88.73s
Enna endha doubt eppa irundhaalum enakku udane enakku numberukku call pannunga naan udane call pannunga okayngala.
Speaker 1
88.75s
Entha doubt?
Speaker 1
93.05s
Aa sari sir okay sir.
Speaker 0
94.25s
Okay sir thank you.
Speaker 1
95.31s
Sir actually andha address naan sollungala, yenna moonu address kaattudhu anga, endha address sollittu?
Speaker 0
100.41s
Enna sir? Illa illa MRC Nagar Belisha TVS Belisha thavira ungalukku location send panren sir naanu.
Speaker 1
101.59s
M R C
Speaker 1
105.15s
Neenga location select panneenganna naan andha location paathuttu vandhuren, okay sir. Okay sir, naan ippo varadhu vandhu angeye blood test panra maadhiri irukkumla? Ippo naan center-ukku vandhuttu angaye ellame panra maadhiri irukkum.
Speaker 0
107.11s
Aa location.
Speaker 0
108.23s
Okay sir, maa problem.
Speaker 0
110.21s
Aa
Speaker 0
114.79s
Aamaa angeye dhaan blood and urine samples kudukkura maadhiri irukkum ellame naan ungalukku guide panren.
Speaker 1
119.43s
Okay sir, naan oru appo pathu o'clock kitta around-aa vandhuren naan.
Speaker 0
122.25s
Aa okay okay okay.
Speaker 1
122.67s
Okay sir.
Speaker 1
123.27s
Okay okay, center vandhu ondru onbadhu o'clock open pannanumla?
Speaker 0
126.13s
Aa, munnaadiye open panniduvaanga.
Speaker 1
128.01s
Okay.
Speaker 0
129.13s
Ungalukku book panna neenga munnaadiye vandhu wait pandradhaaga wait pannalaam sir neenga.
Speaker 1
132.53s
Okay okay, yenna en timing perfect-aa theriyadhu, ethanai manikku varuvomnu sollittu, adhanaladhan oru onbadhu-la irundhu pathu ondrum illa neenga.
Speaker 0
136.53s
Onnumilla neenga Saturday Saturday kaalaiyila thaane vareenga, neenga Friday ungalukku therinjirumla ethanai manikku varuveengannu.
Speaker 1
139.93s
Aamaa.
Speaker 0
142.75s
Adhu therinja udane enakku call pannunga, naan eppadi naan ungalukku better plan naan ungalukku solren.
Speaker 1
146.65s
Sari okay.
Speaker 0
147.57s
Okengala?
Speaker 1
148.31s
Sari okay sir.
Speaker 0
149.31s
Okay okay thanks.
Speaker 0
152.51s
Hello Sir.