A
Call Intelligence
None with Bharath Kumar — Jan 28, 2026 18:30
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Malayalam
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:59 (59s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
88 / 54
Rep Longest Monologue
15s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling Conflict
No, today why? Because if I am traveling to Chennai... if things work out and I understand well then I can travel.
|
time | Customer | Yes | alternative choice | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mental session | Rep | -- | Positive | The agent refers to a 'mental session' scheduled for 6:30 PM. |
Key Moments
300:09
Agent requests reschedule
Primary purpose of the call; risks losing the lead's interest.
00:23
Customer mentions Chennai travel
Reveals customer's high intent and physical commitment to the process.
00:43
Agreement on 8:00 PM
Successfully saved the appointment for the same day.
Trust Signals
2
Customer shares travel plans
Customer agrees to a later time the same day
Resistance Signals
1
Initial hesitation to reschedule to tomorrow due to travel
Topics Discussed
Rescheduling
Mental Session
Travel plans to Chennai
Meeting duration
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Negotiation | 2 | negative | Questioning why the reschedule is needed as she is traveling. |
| Closing | 3 | neutral | Agreeing to the 8:00 PM slot. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello ma'am.
Speaker 0
0.57s
halo ma'am.
Speaker 1
1.45s
Hello.
Speaker 0
2.53s
hmm. today mental session is okay to connect on six thirty ma'am.
Speaker 1
8.43s
a yes.
Speaker 0
9.85s
Okay, just two minutes ma'am. I'm planning to reschedule ma'am because sudden meeting they kept at six forty five ma'am today. Is it anything possible to reschedule it to tomorrow ma'am at your preferred time?
Speaker 1
19.75s
is it any
Speaker 1
23.61s
No, today why? Because if I am traveling to Chennai,
Speaker 0
28.37s
Okay.
Speaker 1
28.69s
And if things work out and I understand well then I can travel. Otherwise
Speaker 0
33.51s
Athupole
Speaker 0
34.47s
After after eight is it possible ma'am?
Speaker 1
38.11s
aaphar aith. hao laang val dis meeting teek?
Speaker 0
40.43s
aa maximum thirty minutes.
Speaker 1
43.69s
ya okay after it is fine.
Speaker 0
45.69s
okay ma'am. i will give you the update regarding this. once our meeting completed, i will immediately connect with you ma'am.
Speaker 1
51.91s
Sure. All right. Okay.
Speaker 0
52.53s
Okay okay thank you thank you.
Speaker 0
56.95s
Roll