A
Call Intelligence
Anushka with Bharath Kumar — Jan 28, 2026 14:04
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
48% into call
Pitch Approach
Consultative/Upsell
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
6:08 (368s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
108
Rep Words / Customer Words
684 / 312
Rep Longest Monologue
28s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Payment Method
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cash Payment
I want like to also know if I can make the payment in cash.
|
payment method | Customer | Yes | policy explanation | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Positive | Initial inquiry about process and accreditation. |
| healthcation program | Rep | -- | Interested | Premium service for longevity and anti-aging. |
| posture correction/forward neck treatment | Customer | -- | Excited | Specific health concern for Chennai visit. |
Key Moments
400:14
NABL Confirmation
Established baseline trust and quality assurance for the customer.
02:25
Forward Neck Inquiry
Revealed the high-intent medical reason for the inquiry.
03:04
Retreat Pitch
Rep successfully pivoted from a simple blood test to a high-value 7-day program.
05:22
Zoom Call Agreement
Solidified the next step in the sales funnel.
Discovery Questions
3
Q1
May I know location ma'am?
Q2
May I know the reason for taking this blood test ma'am?
Q3
Before that you have any knowledge about this wellness program?
Trust Signals
3
Asks for direct contact number
Shares personal name and email intent
Agrees to Zoom session
Enthusiasm Signals
2
Willingness to travel to Chennai
Interest in 'longevity' and 'anti-aging' benefits
Resistance Signals
1
Questioning cash payment policy
Confusion Signals
1
Unclear on Mumbai lab location
Topics Discussed
NABL Accreditation
Home Sample Collection
Mumbai/Bengaluru Lab Logistics
Online vs Cash Payment
Posture Correction
7-Day Wellness Retreat
Longevity and Anti-aging
Zoom Mentor Session
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on technical accreditation (NABL). |
| Discovery | 2 | neutral | Asking about logistics and specific treatments. |
| Closing | 3 | positive | Agreed to a follow-up Zoom call and shared contact details. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello. Hello.
Speaker 0
0.53s
Hello
Speaker 0
2.69s
Hello.
Speaker 1
3.33s
halo ma'am dis is bharat from i o.
Speaker 0
5.69s
ya hai.
Speaker 0
7.75s
Bharat, I just wanted to understand that your lab has what accreditation, government accreditation?
Speaker 1
7.97s
I just
Speaker 1
9.97s
Mm-hmm.
Speaker 1
14.53s
aa it is NABL certified ma'am.
Speaker 0
16.99s
idhu en e bi el sartifaiḍ.
Speaker 1
18.31s
Ya yes ma'am.
Speaker 0
19.85s
okay. and if i want to get the blood test done can you tell me what is the process?
Speaker 1
25.05s
yu mein i o one eighty onnaamaa?
Speaker 0
27.61s
Ya.
Speaker 1
28.51s
ya if indha process if you book the test means avar technician will come and collect your blood sample at your doorstep ma'am.
Speaker 0
36.25s
Okay.
Speaker 1
36.73s
okay. once the blood test is collected within three to five days our reports will be generated.
Speaker 1
41.95s
hmm once we get the report we will arrange you the doctor consultation.
Speaker 1
46.57s
based on the doctor's recommendation our dietician consultation will be also there ma'am. the dietician team will give you the separate personalized
Speaker 0
51.19s
okay
Speaker 1
54.19s
diet short based on your reports and results ma'am.
Speaker 0
58.23s
Okay.
Speaker 1
58.43s
this is the process included in that. by the way may i know may i know location ma'am?
Speaker 0
58.45s
This is the process.
Speaker 0
59.97s
And by the way,
Speaker 0
64.23s
mumbai banjarao.
Speaker 1
65.63s
mumbai bandra okay okay maam. our service is available at bandra.
Speaker 0
68.05s
blood count
Speaker 0
71.27s
Yeah, so do you have in Mumbai the the
Speaker 1
71.93s
Okay.
Speaker 0
75.01s
facility
Speaker 1
76.13s
Yeah, yes ma'am. Our lab is in Mumbai and Bengaluru ma'am. Both locations we have. For North India full, the test will samples will be went to Mumbai laboratory and for South India we are sending the samples to the Bengaluru laboratory ma'am.
Speaker 0
89.11s
okay. and
Speaker 1
90.81s
And
Speaker 0
92.85s
ver in mumbai is dis?
Speaker 1
94.63s
mumbai we are uh we don't know the exact location. if you give the timings i will ask the team to tell you the location of the level.
Speaker 0
101.87s
Yeah, can you please let me know where is the location, exact location?
Speaker 0
106.07s
and I want like to also know if I can make the payment in cash.
Speaker 1
110.11s
yu vont mek da peyment in kesha maam?
Speaker 0
112.39s
Ya.
Speaker 1
113.35s
I think in I cash payment is not acceptable in I think man. After taking the debt also we can make the payment but we are collecting it only through the online only man.
Speaker 0
122.07s
Okay.
Speaker 1
124.43s
okay fine. online payments undi. ee pay will do. once you collect that after that also you can send me the money. it's not an issue. but we are collecting only through
Speaker 0
124.83s
only
Speaker 0
126.67s
one two collect
Speaker 1
133.95s
If you want to pay means we are collecting only in the IO Wellness Center which is located in Chennai. For the walk-ins they will come and pay in cash but other than that cities we are collecting only through the online payment method.
Speaker 0
138.99s
Okay.
Speaker 0
145.31s
Okay, okay, all right. And I also wanted to know in Chennai, the doctor deals with forward neck issues, right?
Speaker 1
149.45s
Okay.
Speaker 1
150.33s
Doctor
Speaker 1
152.69s
ya yes ma'am yes exactly posture correction. ya. we are doing.
Speaker 0
154.75s
Ya.
Speaker 0
155.41s
so I wanted to understand more on this and wanted to take an appointment for that.
Speaker 1
158.61s
Okay.
Speaker 1
161.03s
o for especially you are coming for that to chennai right ma'am?
Speaker 0
164.09s
yes yes.
Speaker 1
165.17s
okay. may i know the reason for taking this blood test ma'am?
Speaker 0
169.29s
general general backup ekkaadu.
Speaker 1
169.39s
General General General pickup
Speaker 1
172.87s
okay if you trying to come to chennai means we are also having some two day program five day program and all ma'am.
Speaker 0
179.33s
Okay.
Speaker 1
179.47s
bifor that yu hev eni nalej abaut dis velnes program velnes ritrit program.
Speaker 0
183.95s
okay.
Speaker 1
184.73s
aa we are providing the seven day our premium service is seven day wellness retreat program.
Speaker 0
190.59s
Okay.
Speaker 1
191.07s
vi aar aalso providing 5 day 2 day. vi aar aalmost aav 45 plus services maam.
Speaker 0
197.79s
Okay.
Speaker 1
197.81s
okay. sam velnat release clients aar haaving tu tu aal ta 45 test.
Speaker 0
203.45s
Okay.
Speaker 1
203.45s
to increase the longevity of them.
Speaker 0
205.43s
Right. Right.
Speaker 1
205.91s
So we can't able to provide all the forty five services in the single day, right ma'am? If you take the seven day retreat program means we can do the all the forty five necessary which are helpful to...
Speaker 1
218.89s
increase our longevity and anti aging things and all ma'am.
Speaker 0
223.19s
Ok. Ok.
Speaker 1
223.85s
Proper I will share you the entire browser for that. If you willing to come means we can
Speaker 1
229.07s
take that program five days according to your needs we can customize your program. first i will send you the service catalog of i o.
Speaker 0
233.77s
At least
Speaker 1
235.69s
yu jaast ko throo that. vich aar tha sarveesas yu laik tu choos meens vi kaan parsanalaisd yuvar kastamaisdli yu kaan...
Speaker 0
235.81s
Okay.
Speaker 1
243.73s
create e program for you maam.
Speaker 0
245.81s
okay. i would also want to know that uh these programs are done on specific days and then you can join them or when i can come i you can customize it.
Speaker 1
252.39s
No no.
Speaker 1
254.99s
customize it. we can if you tell your arrival date means we can arrange your package according to that need.
Speaker 0
261.33s
Okay okay. So you send me the list and can you share me the number because I have called the call center and then got all that. So you could send me a direct number.
Speaker 1
268.55s
You can take this number. Take this number ma'am. This is my number. My name is Bharat.
Speaker 0
271.85s
Yeah.
Speaker 1
273.35s
If you have any queries, you can directly contact to this number directly.
Speaker 0
273.45s
if you have any queries you can tell.
Speaker 0
276.67s
yaa can you give me give me can you say your number please?
Speaker 1
279.11s
eight nine two five nine
Speaker 0
280.99s
989295.
Speaker 1
283.85s
do nain maam. eight nine do five nine.
Speaker 0
286.57s
too five nine
Speaker 1
287.63s
three five three zero three.
Speaker 0
289.55s
three five three zero three.
Speaker 1
291.93s
Ya
Speaker 0
293.95s
Okay. And
Speaker 1
296.21s
my name is bharat. you can say it as this. i will text you in whatsapp also. you can make the conversation.
Speaker 0
297.55s
Okay.
Speaker 0
302.65s
Okay okay.
Speaker 1
303.75s
If you like to know much more means shall I arrange you the mentor session to explain about the Aiva Wellness Center in the Zoom call after six which is your preferred time ma'am?
Speaker 0
312.75s
which is
Speaker 0
314.87s
after
Speaker 1
314.95s
Aa
Speaker 0
316.19s
six then probably you can give me a call. ya six should be fine.
Speaker 1
322.11s
okay ma'am. ai vil giv yu tha kaal at 6 means 6:30 is okay for yu ma'am.
Speaker 0
326.81s
It's fine. Yeah, yeah, yeah, it's fine.
Speaker 1
328.67s
okay ma'am. no name ma'am.
Speaker 0
330.91s
main nem iz anushka.
Speaker 1
332.03s
anushka. okay good. thanks ma'am. okay ma'am. i will give you the reminder at six o'clock.
Speaker 0
333.19s
okay.
Speaker 1
337.59s
Will you please send me the mail ID to arrange the Google Meet on that time? We will explain which are the services we have in the IO.
Speaker 0
337.89s
Please
Speaker 0
342.71s
I agree with that.
Speaker 0
345.91s
Yeah.
Speaker 1
346.07s
yu ken disaid yuvarself vich aavadhu sarvis yu ken tek.
Speaker 0
350.35s
Sure.
Speaker 1
350.69s
If you take this services what are the benefits you will get like that and all we will explain you thoroughly.
Speaker 0
355.09s
All right. Sure.
Speaker 1
355.97s
Sure.
Speaker 0
356.83s
Okay, sure, thank you.
Speaker 1
356.83s
okey maam. shor. thank you. thank you. thank you shor much for the time maam. aai vil kamin tu aapṭar.
Speaker 0
362.23s
Sure.
Speaker 1
362.77s
Okay thank you.
Speaker 0
365.51s
neengal azhaikkum nabar ungal kaalai