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Call Intelligence

Mano Karthick with Bharath Kumar — Jan 31, 2026 17:10

Deal Lost Warm
Customer Mano Karthick
Phone +919789347642
Rep Bharath Kumar
Team Sales
Date 2026-01-31 17:10
Duration 0:36
Source None

Call History

5 attempts
Total Attempts5
First CallJan 29, 2026
Last CallJan 31, 2026
Total Talk Time22.2 min
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Mano Karthick. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Neutral
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:36 (36s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 18
Rep Words / Customer Words 68 / 32
Rep Longest Monologue 6s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:07
Explanation of missed call
Customer explains they were busy yesterday, showing they are still interested but had a timing conflict.
00:28
Commitment to share
Rep confirms he will share the required details, maintaining the lead's momentum.

Trust Signals

2
Customer initiated the callback inquiry
Polite 'Thank you' at the end

Enthusiasm Signals

1
Repeated 'Kandippa' (Definitely) and 'Sollunga' (Tell me)

Topics Discussed

Follow-up timing Information sharing Previous call attempts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining why they couldn't talk yesterday.
Closing 2 positive Expressing gratitude and waiting for the update.

Call Transcript

Click to expand
Source File +919789347642 31-1-2026, 5-10-41pm.mp3
Transcript +919789347642_31-1-2026,_5-10-41pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19334