A

Call Intelligence

Mano Karthick with Bharath Kumar — Jan 30, 2026 20:35

Deal Lost Warm
Customer Mano Karthick
Phone +919789347642
Rep Bharath Kumar
Team Sales
Date 2026-01-30 20:35
Duration 2:22
Source None

Call History

5 attempts
Total Attempts5
First CallJan 29, 2026
Last CallJan 31, 2026
Total Talk Time22.2 min
Rep Performance
8.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Mano Karthick. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Joint
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 2
Pitch Start 35% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 2:22 (142s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 48
Rep Words / Customer Words 214 / 286
Rep Longest Monologue 12s
Customer Longest Monologue 15s
Silence Gaps (>2s) 1 (max 2.2s)
Interruptions 6

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Efficacy

Objections

1
Objection Category Raised By Handled Technique Quality
Product might not work
neenga ninaikkireenga idhu vandhu perusa work aagadhunnu kandippa ellathaiyume reverse panna mudiyum
 credibility Customer Yes validation Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Positive Rep suggests talking to a specialist who is an expert in diabetes.

Key Moments

3
00:34
Customer's declaration of faith
Customer states that even cancer can be reversed, showing extremely high buy-in to the company's core value proposition.
00:52
Discussion of Cellular Inflammation
The customer uses technical terminology, proving they have been educated by previous calls or marketing.
01:41
Business Advice
Customer tells the rep they won't even need ads if they successfully cure people, indicating a high level of brand advocacy.

Discovery Questions

2
Q1 Unga kitta enna sollirundhaanganna avanga idhu?
Q2 Neenga discuss pannittu enna solraangannu paarunga?

Trust Signals

3
Customer says 'I have faith' (enakku nambikkai irukku)
Customer gives business advice to the rep
Customer validates the rep's technical points about inflammation

Enthusiasm Signals

2
Even cancer can be reversed
Business will go to the next level if you cure people

Topics Discussed

Diabetes reversal Cancer reversal Cellular inflammation Specialist consultation Business growth through results Allopathic medicine limitations

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining the previous disconnect.
Middle 2 positive Expressing deep belief in disease reversal and cellular inflammation.
Closing 3 neutral Giving business advice to the rep and agreeing to next steps.

Call Transcript

Click to expand
Source File +919789347642 30-1-2026, 8-35-45pm.mp3
Transcript +919789347642_30-1-2026,_8-35-45pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19333