A
Call Intelligence
Mano Karthick with Bharath Kumar — Jan 30, 2026 20:33
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Mano Karthick. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Service coordination
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
84 / 92
Rep Longest Monologue
5s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Positive | Doctor Jayannu calling to discuss reports and suggestions. |
Key Moments
300:10
Traffic Explanation
Prospect explains missed call, showing intent but situational constraint.
00:32
Call-back Agreement
Prospect commits to calling the doctor back to clear doubts.
00:37
Report Confirmation
Agent confirms doctor has seen the reports and photos, validating the progress.
Trust Signals
2
Willingness to call the doctor back
Sharing reports for review
Enthusiasm Signals
1
Prompt agreement to follow up
Topics Discussed
Missed calls
Traffic
Doctor Jayannu
Medical Reports
Photos
Follow-up call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining why he missed the doctor's call due to traffic. |
| Middle | 2 | neutral | Agreeing to call back. |
| Closing | 3 | neutral | Thanking the agent. |
Call Transcript
Click to expand
Speaker 0
0.29s
Hello
Speaker 1
0.65s
Hello.
Speaker 0
2.33s
Sir, doctor kitta irundhu call vandhadhungala sir ungalukku?
Speaker 1
5.45s
Doctor Jayannu oru call varuthu, aama aama aama sir, adhudhaan actually naan vandhu.
Speaker 0
7.07s
Aamaa aamaa aamaa sir adhudhaan.
Speaker 1
10.77s
Idhu traffic-la irukkaradhunaala pick panna mudiyala.
Speaker 0
13.33s
Adhaan doctor enakku sonnaanga call pannen attend pannala appadinnu sollittu.
Speaker 1
16.65s
Aa ninaichen, naan vandhu idhula ennoda client-aa irukkumo appadinnu ninaichu naanum saadhaaranamaa vittutten, yenna ennoda client konjam kaalaiyila pesalaam appadinnu ninaichen, sari ippa free-aa iruppaangala?
Speaker 0
26.15s
Neenga veettukku reach aayitteengala sir?
Speaker 1
27.47s
Aa Deepu chettan.
Speaker 0
28.75s
Saringa sir, naan ippo call panna solluren, neengale call back pannunga sir.
Speaker 1
31.81s
Okay okay naan pannunga.
Speaker 0
32.33s
Neengale call back pannalaam, okayngala? Okay sir, ennenna doubts irukko clear-aa kettukkanga.
Speaker 1
33.63s
Okkaalaa?
Speaker 1
36.85s
Aa sari, photos.
Speaker 0
37.05s
Reportsum paarthuttaanga avanga avanga ungalukku better suggestion paarkkaanga adhukkappuram enakku call pannunga namma ennannu solli discuss pannunga.
Speaker 1
38.85s
Avanga
Speaker 1
41.97s
Aa sari okay okay okay.
Speaker 0
43.11s
Okay sir, okay.
Speaker 1
43.83s
Thank you sir, thank you.