A
Call Intelligence
Pavan Kumar with Bharath Kumar — Feb 18, 2026 18:15
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Pavan Kumar.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Pavan Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:29 (29s)
Primary Language
English
Secondary Language
Hindi/Telugu (Phonetic influence)
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
58 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Busy
Can you call me later?
|
time | Customer | Yes | alternative choice/scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Master checkup program the customer showed interest in. |
Key Moments
200:16
Customer requests callback
Determines the call outcome as a 'callback' rather than a pitch/sale.
00:22
Saturday commitment
Specific follow-up time increases the likelihood of reaching the lead again.
Resistance Signals
1
Can you call me later?
Confusion Signals
1
vish program?
Topics Discussed
AIWO 360
Master Checkup
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Pitch | 2 | neutral | Asks 'vish program?' and then 'Can you call me later?' |
| Closing | 3 | neutral | Provides a specific time for callback (Saturday). |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello.
Speaker 1
2.09s
Hello?
Speaker 0
2.79s
halo sir dis is bharat from i o.
Speaker 1
5.89s
Okay.
Speaker 0
6.57s
recently you showed interest in i o three sixty program sir.
Speaker 1
10.15s
vish program?
Speaker 0
11.03s
ai o three sixty all body checkup master checkup program sir.
Speaker 1
16.57s
Can you call me later?
Speaker 0
19.01s
So I when should I call call you give you the call back sir?
Speaker 1
22.85s
on the weekend by Saturday.
Speaker 0
24.63s
saatardē. ōkē sar śōr. ai vil giv yu da kāl bēk at saatardē.
Speaker 1
27.99s
oke.
Speaker 0
28.05s
okay sir thank you.