A
Customer None
Phone +919787964577
Rep Bharath Kumar
Team Sales
Date 2026-02-19 20:01
Duration 17:15
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time17.5 min
Other RepsBhavani, Bhavani
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 6% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique urgency_close
Call Ending natural_end

Call Structure

Duration 17:15 (1035s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 218
Rep Words / Customer Words 1842 / 412
Rep Longest Monologue 112s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Price / Package Rigidity
Idhula indha idhula thanithaniya eduthukkooda illa moththamaa thaan irukkum idhula?
price Customer Yes flexibility offering Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 112000.00 Neutral Comprehensive health screening including blood tests, scans, and consultations.
food intolerance test Rep -- Interested Testing for 215 food items to identify internal inflammation.
epigenetic test Rep -- Interested Biological age vs Chronological age testing.

Key Moments

3
00:22
Customer mentions joining a gym.
Provides the 'hook' for the agent to personalize the fitness-related tests (VO2 Max, Dexa).
04:01
Health Insurance Analogy.
Customer vocally agrees ('Aama correct'), indicating a shift from passive listening to active buy-in of the concept.
16:11
Price Reveal (1.12 Lakhs).
The critical moment where the customer immediately pivots to asking about individual tests, revealing budget sensitivity.

Discovery Questions

3
Q1 Specific concerns-kkaaga edhirpaarkureengala illa whole body regular master checkup-kkaaga paarkureengala?
Q2 Ungalukku Ivo pathi enna sir? Previous-aa edhaachum knowledge irukkungala?
Q3 Chronological age biological age pathi edhaachum idea irukkungala?

Trust Signals

3
Sharing personal age (33)
Asking about family packages
Confirming location in Chennai

Enthusiasm Signals

1
Frequent 'Aama' (Yes) and 'Correct' during the health insurance analogy

Resistance Signals

1
Questioning if tests can be done individually (price resistance)

Confusion Signals

1
Initial confusion about the company name/location

Topics Discussed

Preventive Care Disease Stages Food Intolerance Gut Health VO2 Max Bone Density Muscle Mass Visceral Fat Epigenetics Biological Age CGM Pricing and Discounts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Brief responses, clarifying who is calling.
Education 2 neutral Active listening, asking clarifying questions about food allergies and bone density.
Pricing 3 neutral Immediate inquiry about individual test options after the 1.12L price was quoted.
Closing 4 positive Agreed to receive details on WhatsApp.

Call Transcript

Click to expand
Source File +919787964577 19-2-2026, 8-1-23pm.mp3
Transcript +919787964577_19-2-2026,_8-1-23pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19330