A
Call Intelligence
Anurag Adhikary with Bharath Kumar — Feb 20, 2026 13:02
Deal Closed
Hot
Call History
13 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
Feb 07, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Joint
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
2:48 (169s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
47
Rep Words / Customer Words
312 / 248
Rep Longest Monologue
12s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Service Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Specific technician request
So is it is it possible to get him?
|
service logistics | Customer | Yes | transparency + workaround | Good |
|
Payment Commission
they are charging around three percent commissions... it is not benefit for you
|
price/value | Rep | Yes | value alignment | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Positive | Requesting a specific technician for the upcoming draw. |
| analysis | Rep | -- | Positive | Rep mentions generating the analysis after payment. |
Key Moments
300:10
Technician Praise
Customer expresses high satisfaction with previous service, indicating high brand trust.
01:25
Workaround Solution
Rep empowers customer to contact the technician directly, solving a logistical hurdle.
02:01
Payment Request
Customer proactively asks for the payment link, signaling a closed deal.
Trust Signals
3
Requesting same staff
Asking for payment link directly
Sharing personal preference for technician
Enthusiasm Signals
2
great great bharat
you send me the payment link
Confusion Signals
1
Interchange possibilities between technicians
Topics Discussed
Phlebotomy experience
Thyrocare assignment logic
Payment methods (UPI vs Credit vs Debit)
Transaction commissions
Appointment confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Praising the previous technician. |
| Middle | 2 | neutral | Discussing how to ensure the same technician returns. |
| Closing | 3 | neutral | Ready to pay and finalize the appointment. |
Call Transcript
Click to expand
Speaker 0
0.17s
varat, one more thing i wanted to ask.
Speaker 0
2.53s
See the guy who took my blood his name was one second his name was Shrikant.
Speaker 1
9.21s
Srikanth okay sir.
Speaker 0
10.45s
to he he is very good you know his hand was very good. I mean even though he took almost five bottles of blood I could not feel anything.
Speaker 1
16.99s
Okay.
Speaker 0
17.19s
So is it is it possible to get him? I mean if you want I can share his number.
Speaker 1
21.01s
Sure sir. It will auto assign sir. We can't able to find.
Speaker 0
24.89s
because that is taking care by thyrocare.
Speaker 1
26.35s
if if that aa yes if the pin code is available to shift means maximum eighty percent possibility sir same person will come eighty percent is the possibility.
Speaker 1
36.19s
for the same location and thing eighty percent possibilities for the same person.
Speaker 0
36.21s
okay.
Speaker 1
41.07s
maa twenty percent may be differ. each pin code they will have around one or two percent sir.
Speaker 0
44.05s
PIN
Speaker 0
48.25s
understood. But still you put in a word for Shrikant because he will probably have some sort of contact at Thyrocare also, right?
Speaker 0
56.55s
possible? just put in a word. I mean I'm trying to you know increase the probability of getting him.
Speaker 1
62.23s
even I also don't know about Sreekanth and all sir. if you have Sreekanth's number means...
Speaker 1
68.51s
You can share these details to him also. If there any possibilities to pick up you as they the same pin code two members will be there sir each pin code.
Speaker 0
72.27s
Okay.
Speaker 0
79.93s
both are friends.
Speaker 1
79.95s
both are friends only. both are friends only. if they willing to come means they can interchange between them.
Speaker 0
87.31s
oh okay so you're saying i can only call shrikant and ask him to pick up the
Speaker 1
91.29s
Yeah, yeah, exactly. Yeah.
Speaker 0
91.63s
Okay okay.
Speaker 0
95.19s
okay okay
Speaker 1
95.21s
Tomorrow evening you will get the confirmation message who is gonna take the plate sir. Okay. Tomorrow evening you can get the technician's name and mobile number. If if Srikanth means you can say.
Speaker 0
105.11s
correct correct.
Speaker 1
107.45s
no need to change anything. if you assign any other means you can directly you have Srikant's number no. you can directly call to Srikant and tell the situation. if there any possibilities means you can interchange.
Speaker 0
112.81s
You can directly call.
Speaker 1
118.65s
along with them the two papers.
Speaker 0
121.57s
understood. great great bharat. you send me the payment link bharat and you book the appointment and get the payment done.
Speaker 1
126.69s
You like to pay through credit card only, right sir?
Speaker 0
129.45s
ya ya we will pay you a card.
Speaker 1
130.93s
o okay okay.
Speaker 0
131.55s
Okay, UPI, UPI also, acha, UPI is easy for you, right? No need to generate a link.
Speaker 1
136.91s
yaa U P S C two has been everybody because they are charging around three percent commissions maybe right.
Speaker 0
142.97s
it is not finished
Speaker 1
142.97s
it is not benefit for you and what benefit for i o also sir.
Speaker 0
147.93s
no but debit card also
Speaker 1
148.21s
super
Speaker 0
150.81s
I'll
Speaker 1
152.85s
if you like to pay only through credit card means I will generate the link no problem.
Speaker 0
155.31s
No, not not credit card, I mean debit card. I think my sister would like to pay your debit card.
Speaker 1
159.73s
okay then i will create the link sir. for debit card also we need to generate the link only sir.
Speaker 0
160.03s
then I will
Speaker 0
164.79s
okay you join the link and send me.
Speaker 1
166.67s
Okay sir I will generate the analysis in you. Thank you sir. Okay sir thank you.
Speaker 0
167.45s
generate
Speaker 0
168.03s
Thank you.