A
Call Intelligence
Anurag Adhikary with Bharath Kumar — Feb 19, 2026 11:43
Deal Closed
Warm
Call History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
Jul 02, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Trusting
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
product_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:51 (112s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
29
Rep Words / Customer Words
218 / 114
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Report delay
so seventh they took my sample so twenty third you're saying I have to wait.
|
service delay | Customer | Yes | transparency & timeline setting | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Other | Discussing the delivery timeline of the blood test results. |
Key Moments
300:40
Name Confusion Clarification
Rep admits he mistook the customer for 'Anurag Thakur', explaining why he previously said the report was ready.
01:14
Deadline Confirmation
Rep sets a firm expectation for Feb 22nd/23rd, resolving the customer's uncertainty.
01:38
Email Source Clarification
Rep explains the automated trigger from the IO system, ensuring the customer knows what to look for in their inbox.
Trust Signals
2
Customer accepts the rep's explanation for the delay without argument
Use of 'brother' indicates rapport
Confusion Signals
2
Confusion over the source of the email (Thyrocare vs IO)
Confusion over the report delivery date
Topics Discussed
Blood sample timeline
Report generation
Email automation
Name identification error
Thyrocare vs IO
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking 'vaat haappen?' regarding the delay. |
| Middle | 2 | neutral | Accepts the explanation regarding the name confusion (Anurag Thakur vs Adhikary). |
| Closing | 3 | positive | Ends with 'thank you brother'. |
Call Transcript
Click to expand
Speaker 1
0.07s
Hello.
Speaker 0
0.97s
Hello.
Speaker 1
1.85s
Hello sir, still your report is not received sir.
Speaker 0
5.61s
vaat haappen?
Speaker 1
7.01s
sar sar sar the maximum deadline is fifteen days sar. it will generate in five to fifteen days it will take.
Speaker 0
13.27s
so how many days remaining for that deadline to hit?
Speaker 1
15.35s
five days five days I think sir. you give your blood sample on February tenth right sir?
Speaker 0
21.73s
no no tenth i received my i o report. seventh they took the blood sample.
Speaker 1
27.81s
twenty three before twenty two twenty three it will refuse. That day I said no your report is received for HTML file.
Speaker 0
34.31s
N.
Speaker 0
35.29s
correct correct.
Speaker 1
36.25s
anuraag, only anuraag.
Speaker 1
40.41s
To Anurag, your Anurag Adhikari you. I that day I saw name as only Anurag Thakur. Anurag Thakur. I mistakenly send your report received on. Okay okay.
Speaker 0
49.73s
Okay okay.
Speaker 0
52.17s
so my html file has also not come yours.
Speaker 1
54.41s
No no yes yes. That day I saw that Anurag's name that's why I tell you today your report is received as an HTML file it will generate in two days two hours you will get the report. After that only I checked now that it's Anurag's talk.
Speaker 0
64.27s
Okay.
Speaker 0
67.57s
understood understood.
Speaker 0
69.55s
so seventh they took my sample so twenty third you're saying I have to wait.
Speaker 1
74.17s
twenty two twenty three maybe in two to three days maximum it will take.
Speaker 0
77.85s
Okay, you you follow up also with them once.
Speaker 1
81.71s
ya definite sir. once before i got you will receive the mail sir. first you will get your mail. after that only i can see in my server.
Speaker 0
85.91s
Will get your
Speaker 0
89.51s
so from where from where the mammal will come? will it be thyrocare or some?
Speaker 1
93.67s
No no from IO from IO you will get the main.
Speaker 0
97.25s
o it will be an automatic mail.
Speaker 1
98.91s
Ya once it generated automatically it will trigger your mail and you will get after that only we will update in the our own server.
Speaker 0
106.91s
okay got it. i will wait for the email. okay thank you thank you brother.
Speaker 1
109.87s
Thank you thank you brother. Okay thank you.