A
Call Intelligence
Anurag Adhikary with Bharath Kumar — Feb 19, 2026 11:36
Deal Closed
Warm
Call History
13 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181, Aiwo NAC +
Deal Value
₹17,295
Purchase Date
Feb 16, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Customer
Brand Sentiment
Neutral to slightly impatient
Budget Sensitivity
Low
Readiness to Buy
Post-Purchase
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:28 (29s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delay in report delivery
Sure, I mean it's been a week now so I'm very sure you should be able to.
|
service delay | Customer | Yes | admission and immediate action plan | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | -- | Negative | Customer asking for his test results. |
Key Moments
300:08
Customer asks for Omega report
Identifies the primary purpose of the call and a service gap.
00:18
Customer highlights 1-week delay
Indicates a failure in the standard delivery timeline.
00:20
Agent admits forgetting
Honest rapport but highlights internal process issues.
Trust Signals
1
Customer proactively calling for results
Resistance Signals
1
Complaint about delay ('it's been a week now')
Topics Discussed
Omega Report
WhatsApp delivery
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly greeting. |
| Middle | 2 | negative | Mentions it has been a week since the test. |
| Closing | 3 | neutral | Accepts the 5-minute callback promise. |
Call Transcript
Click to expand
Speaker 1
0.73s
hello. hello.
Speaker 0
0.75s
hello
Speaker 0
2.37s
Good afternoon.
Speaker 1
4.15s
saar good afternoon saar. haav aar yu saar?
Speaker 0
5.85s
yaa haan buddha haav aar yoo?
Speaker 1
7.17s
Ya fine fine.
Speaker 0
8.63s
did you get my omega report?
Speaker 1
10.55s
aa sir just give me five minutes time. i will check and if there is omega report means i will send you in whatsapp and then give you the call back sir.
Speaker 0
13.75s
you have to
Speaker 0
18.59s
Sure, I mean it's been a week now so I'm very sure you should be able to.
Speaker 1
20.77s
ya sure it will be there. i also forgot in my mind.
Speaker 0
24.89s
okay. you check and let me know. okay sir. thank you.
Speaker 1
25.47s
Okay.
Speaker 1
27.55s
Thank you.