A
Call Intelligence
Anurag Adhikary with Bharath Kumar — Feb 13, 2026 14:57
Deal Closed
Warm
Call History
13 attemptsRep Performance
6.5/10
Pitch Effectiveness
0.0/10
Engagement
7.5/10
Conversion Probability
100.0%
Personalization
6.0/10
Technical Quality
4.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Anurag Adhikary.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
Jul 02, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High (Existing Customer)
Brand Sentiment
Neutral/Slightly Impatient
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service Coordination
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
customer_thinking
Call Structure
Duration
1:04 (64s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
84 / 92
Rep Longest Monologue
6s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Service/Fulfillment
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Report Delay
And when will the Omega six and nine come? Any idea?
|
service/fulfillment | Customer | Yes | transparency | Average |
|
Doctor's Schedule
if she is very busy today then I'll probably I will postpone
|
quality of service | Customer | No | deflection/follow-up | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Arranging consultation based on the 181 report. |
| omega 6 and 9 | Customer | -- | Interested | Customer asking when these specific test results will be available. |
Key Moments
300:14
Customer accepts partial report consultation
Critical for maintaining momentum in the service cycle despite missing data.
00:40
Clarification of specialist
Ensures the customer is seeing a Diabetologist rather than a Dermatologist, which is vital for clinical relevance.
00:55
Customer's condition for appointment
Customer indicates he will postpone if the doctor is overbooked, showing high value for his own time.
Trust Signals
1
Willingness to proceed with consultation despite missing reports
Resistance Signals
2
Impatient regarding report delays
Hesitation to book if the doctor is 'very busy'
Confusion Signals
1
Confusion over which specialist is needed (Dermatologist vs Diabetologist)
Topics Discussed
Report Status
Consultation Scheduling
Omega 6 and 9 tests
Diabetologist vs Dermatologist
Doctor workload
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for updates and noting the time (3 o'clock). |
| Middle | 2 | neutral | Agrees to the 4 PM slot but asks for specific test results (Omega). |
| Closing | 3 | neutral | Wants to know how busy the doctor is before committing to the time. |
Call Transcript
Click to expand
Speaker 1
0.27s
hello. kya bharat?
Speaker 0
1.61s
Hello.
Speaker 0
2.89s
ya sorry sir. final update final update till 2 pm.
Speaker 1
4.15s
Ya, 3 o'clock.
Speaker 0
7.45s
it is not received. uh sir we arranged the consultation based on the one eighty one report at four p m. is it okay for you sir?
Speaker 1
14.85s
Yes, let's go ahead because I cannot delay any further. And when will the Omega six and nine come? Any idea? Today EOD or?
Speaker 0
17.61s
And when you do omega
Speaker 0
21.09s
Any day any time we can accept accept sir but we can't able to give you the exact time. Okay four o'clock.
Speaker 1
25.49s
okay four o'clock let's how many how many appointments did doctor kalyani have today?
Speaker 0
30.51s
Ah.
Speaker 0
32.33s
I need to check. As of now you need consideration with Jaya Ma'am or Gopi Sir. That may dermatologist or...
Speaker 1
40.03s
no no not the diabetic list. with the diabetic list.
Speaker 0
40.19s
No no not the data system.
Speaker 0
43.41s
okay sir. i will check give me two minutes. i will check with the team and available slots and let you know.
Speaker 1
46.49s
Team available slot
Speaker 1
48.71s
Yeah, let me know her available slots and uh I mean how many appointments she took today because if she is very busy today then I'll probably I will postpone else we will do today itself.
Speaker 0
58.85s
I will check with the team and get back to you sir.
Speaker 1
62.37s
Okay okay.
Speaker 0
63.05s
okay thank you.