A
Call Intelligence
Anurag Adhikary with Bharath Kumar — Feb 12, 2026 18:26
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Anurag Adhikary. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181, Aiwo NAC +
Deal Value
₹17,295
Purchase Date
Feb 16, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (18s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
35 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| hard copies (reports) | Rep | -- | Positive | Discussing the printing and shipping of physical reports. |
Key Moments
200:03
Status Update
Rep confirms hard copies are at the printing department, resolving customer anxiety.
00:15
Customer Gratitude
Customer expresses high satisfaction with the update, reinforcing brand trust.
Trust Signals
2
Customer proactively calling for updates
Repeated 'thank you'
Enthusiasm Signals
1
great great thank you
Topics Discussed
Hard copy reports
Printing department
Shipping timeline
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking on status. |
| Resolution | 2 | positive | Satisfied with the shipping timeline. |
Call Transcript
Click to expand
Speaker 0
0.39s
hello.
Speaker 1
1.37s
Just WhatsApp to because you see me.
Speaker 0
3.27s
no no no no problem sir. i already sent you the hard copies to the printing department.
Speaker 1
7.63s
Okay.
Speaker 0
7.71s
it may be expected by two months.
Speaker 1
10.17s
so tomorrow if you get then another one day for shipping right?
Speaker 0
13.75s
ya yes yes.
Speaker 1
15.11s
great great thank you bhagavath thank you bhagavath.
Speaker 0
16.37s
Thank you.