A
Call Intelligence
Anurag Adhikary with Bharath Kumar — Feb 12, 2026 18:17
Deal Closed
Warm
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Anurag Adhikary. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181, Aiwo NAC +
Deal Value
₹17,295
Purchase Date
Feb 16, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Slightly Frustrated due to delays
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good; immediate focus on customer's pending needs.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Solution-oriented/Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
3:02 (183s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
384 / 212
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timeline
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Report Delay
So see if it takes 14 days and all then to I cannot wait 14 days.
|
service/timeline | Customer | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Main report being tracked for consultation. |
| omega 3 | Rep | -- | Other | Reason for delay; processed in Delhi lab. |
Key Moments
301:41
Customer expresses inability to wait 14 days.
Critical objection that could lead to churn or dissatisfaction.
02:28
Rep proposes the 3 PM consultation with partial reports.
The pivot that saves the customer experience and moves the process forward.
02:45
Customer agrees, saying 'make sense'.
Confirmation of the plan and successful objection handling.
Discovery Questions
3
Q1
it is thydogare only or sam other laag?
Q2
Tomorrow Doctor Kalyani is available?
Q3
is it okay for me to give the consultation?
Trust Signals
2
Customer asks for specific doctors by name
Customer agrees to follow rep's suggested timeline
Enthusiasm Signals
1
I want to start
Resistance Signals
1
I cannot wait 14 days
Confusion Signals
1
Confusion over lab location (Thyrocare vs Delhi lab)
Topics Discussed
Blood report status
Omega 3/6 testing
Delhi Lab logistics
Doctor consultation scheduling
Supplementation start date
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for updates. |
| Middle | 2 | negative | Concerned about the 14-day wait time for reports. |
| Closing | 3 | positive | Agrees to the 3 PM consultation plan. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello. Hello.
Speaker 1
1.89s
hello. ya bharat any update for me?
Speaker 0
3.53s
sar, no sar, as of now we don't have any positive signs. i am also continuously following it the team.
Speaker 1
9.63s
Okay.
Speaker 1
11.83s
oke one thing.
Speaker 0
12.05s
it might be tomorrow is the positive time for us sir the right time to take it the report and the consultation also.
Speaker 1
19.89s
Okay, you let me know when you get, okay? Then today probably we cannot have the concept.
Speaker 0
23.35s
Yeah, I am also continuously following that for but because you are following me around four to five days continuously for this thing. Because you are waiting for the some diet plans and all, right?
Speaker 1
35.47s
aa doctor consultation and charge supplementation vitamin
Speaker 0
37.01s
Ninety charges
Speaker 0
38.09s
Supplement supplement yeah yes yes yes.
Speaker 1
42.35s
and
Speaker 1
43.71s
Yeah, we can
Speaker 0
43.71s
Yeah, we can hundred percent expect the report by tomorrow, sir. Usually it will come after the day sixth or seventh day, but sometimes it will go up to fourteen days also.
Speaker 0
55.17s
as of now we received the status that your omega report is processed. that's why we tell you the update.
Speaker 1
61.03s
Okay.
Speaker 0
64.33s
But still the report is not out, that is the issue now.
Speaker 1
64.37s
But still
Speaker 0
69.21s
yuvar blad saampils aar praasest saar. daataa is in da thairokyaar teem.
Speaker 1
71.57s
Data is in the
Speaker 0
73.65s
Once they upload the file, we will instantly get the report, download report.
Speaker 1
79.55s
it is thydogare only or sam other laag?
Speaker 0
81.71s
No, it is night fire tractor. This is separate lab. It is in Delhi.
Speaker 1
85.63s
Hmm.
Speaker 0
87.35s
for omega three.
Speaker 1
88.85s
so the thirocare blood sample went to delhi.
Speaker 0
92.15s
ya separately. for one eighty one they will keep the sample. for this omega three and omega six that will separately went to the delhi slab.
Speaker 1
95.99s
Forty
Speaker 1
100.71s
Hmm okay.
Speaker 0
101.67s
for this.
Speaker 1
101.93s
So see if it takes 14 days and all then to I cannot wait 14 days.
Speaker 0
107.25s
no no no it won't take like that. their maximum period is fourteen. minimum period is three.
Speaker 1
109.39s
Maximum
Speaker 1
113.67s
Tomorrow Doctor Kalyani is available.
Speaker 0
116.05s
yaa yes sir. doctor consultancy is available.
Speaker 1
119.39s
doctor kalyani that
Speaker 0
120.77s
jaya jaya lal bani jaya lal bani.
Speaker 1
122.61s
Achchha sorry sorry Jayalalithaa
Speaker 0
123.95s
yaa she is always available sir.
Speaker 1
126.19s
Okay.
Speaker 0
126.79s
she will do the consultation at eight a.m. to till ten p.m. also she said is it okay for me to give the consultation? it's not an issue. the report is the only issue.
Speaker 1
135.05s
Okay, tomorrow worst case scenario, I will go ahead with the consultation. Yes sir, we can I will arrange.
Speaker 0
139.67s
es sar. vi ken ai vil arenj yu da omega kansalteshan separetli aalso sar.
Speaker 1
143.43s
Because
Speaker 0
143.57s
tomorrow tomorrow we can fix the deadline till two p.m. sir. okay.
Speaker 1
147.69s
Okay okay.
Speaker 0
148.15s
if it is not means I will arrange the doctor consideration at 3 pm with the IO 181 report.
Speaker 1
153.13s
and later
Speaker 0
153.15s
and later once the omega three report came in, I will arrange another consultation. it will take only five minutes consultation only for omega three. okay.
Speaker 1
157.15s
It will take only five minutes.
Speaker 1
159.01s
Sure sure. We are because I want to start.
Speaker 0
161.03s
based on that consultation and right consultation you may start your supplementation. yes yes yes.
Speaker 1
165.51s
okay yes yes. make sense. okay bharat. then tomorrow twelve o clock or two two o clock we will wait tomorrow right?
Speaker 0
172.05s
12:00 we can set the deadline till 2:00 PM.
Speaker 1
175.95s
Okay.
Speaker 0
176.05s
Okay. If not, I will immediately arrange the consultation at 3:00 p.m. sir.
Speaker 1
179.21s
oke oke bharat. mik sens. thyank yu. thyank yu.
Speaker 0
180.45s
Okay sir thank you thank you.
Speaker 1
182.21s
Okay.