A
Call Intelligence
Dinesh with Bharath Kumar — Jan 31, 2026 16:17
Deal Closed
Hot
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
10.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Dinesh.
Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Dinesh. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Marian College related service/product
Purchase Date
Jan 31, 2026
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Direct Closing
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
78 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| marian college related service | Rep | -- | Positive | Reference to a previous inquiry. |
Key Moments
200:11
Customer asks for payment instructions.
Clear buying signal and transition to close.
00:20
Rep creates 20-minute shipping urgency.
Ensures immediate payment and address sharing.
Trust Signals
2
Customer asking for payment details
Customer confirming receipt of invoices
Enthusiasm Signals
1
Immediate willingness to pay
Topics Discussed
Marian College
Invoices
Shipping Address
UPI Payment
QR Code
Courier Shipping
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Middle | 2 | positive | Ready to pay and asking for payment details. |
| Closing | 3 | neutral | Agrees to the next steps. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello.
Speaker 1
0.55s
Hello.
Speaker 0
1.81s
Hello sir, neenga Marian College-nu kettirundheengala sir?
Speaker 1
4.83s
Aamaa aamaa sir.
Speaker 0
5.69s
Adhukku address enakku quick-aa send pannungalen, innaikke shift panniduren naan.
Speaker 1
9.37s
Okay okay.
Speaker 0
9.85s
Invoices send pannitten ungalukku neenga address send pannineenga.
Speaker 1
11.99s
Pannirukkeenga. Entha idhukku naan amount anuppanum?
Speaker 0
13.47s
Aamaa aamaa.
Speaker 0
16.33s
Aa naan ungalukku send panren sir, ungalukku QR code anuppu sir, okayngala? UPIla pannirungala?
Speaker 1
19.73s
Aamaa aamaa.
Speaker 0
20.83s
Aamaa sir, enakku quick-aa send pannineengaannaa innum oru irubathi minutes-la ennoda courier ship aayidum, neenga quick-aa address mattum send pannunga.
Speaker 1
22.29s
Ippadi irukku oru irubathi
Speaker 1
28.15s
Okay okay.
Speaker 0
29.25s
Aa okay.