A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 10:08
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:35 (35s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
58 / 48
Rep Longest Monologue
7s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Fasting duration too long
Adhaan night pathu o'clock saappittu morning pathu o'clock irubadhu hours aagum illaiya?
|
logistics | Customer | Yes | alternative choice | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Positive | Discussion regarding fasting requirements for a 10 AM slot. |
Key Moments
200:07
Customer raises fasting concern
Critical logistical hurdle that could lead to a no-show if not addressed.
00:23
Rep offers 9:30 AM slot
Successful resolution of the customer's concern.
Discovery Questions
1
Q1
fasting adhoda iruppaangala sir?
Trust Signals
1
Customer clarifies technical requirements (fasting hours)
Resistance Signals
1
Objection to the 10 AM timing due to long fasting
Topics Discussed
Fasting requirements
Appointment scheduling
Slot availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about fasting. |
| Middle | 2 | neutral | Worried about 20-hour fasting duration. |
| Closing | 3 | positive | Agrees to the earlier 9:30 AM slot. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello
Speaker 1
0.69s
Hello.
Speaker 0
1.59s
Adhum bro.
Speaker 1
2.59s
Sir, idhu pathu AM-ku schedule pannirukkeenga, fasting adhoda iruppaangala sir?
Speaker 0
7.11s
Adhaan night pathu o'clock saappittu morning pathu o'clock irubadhu hours aagum illaiya?
Speaker 1
11.17s
Aama aama aama, ungalukku pathu enna plan varum? Okay-nna pannalaam sir, yenna nammalukku slot vandhu aaru o'clock-la irundhe irukku, adhanala confirm pannalaam call pannalaam.
Speaker 0
12.77s
Aa.
Speaker 0
18.53s
Aamaa.
Speaker 1
19.37s
Mm.
Speaker 0
23.83s
Appadi illa ten o'clock okay-va? Okay sari okay sir, appo nine thirty to ten andha slot ungalukku book panni kuduthuren.
Speaker 1
26.45s
Okay.
Speaker 1
31.01s
Okengala?
Speaker 0
31.71s
Aa 9:30 to 10:00 okay.
Speaker 0
34.77s
Ok.