A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 09:39
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Proxy/Caregiver
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (12s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
16 / 21
Rep Longest Monologue
3s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| technician visit/service | Rep | -- | Other | Clarifying who the technician will call. |
Key Moments
100:06
Agent confirmation of contact process
Bharath clarifies that the technician will call the person whose number is provided, resolving the customer's concern about the patient's inability to talk.
Trust Signals
1
Willingness to provide personal contact details.
Topics Discussed
Contact Information
Patient Communication Issues
Technician Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about communication barriers. |
| Closing | 2 | positive | Accepts the explanation that the technician will call them. |
Call Transcript
Click to expand
Speaker 1
0.09s
Hello.
Speaker 0
0.31s
Hello
Speaker 1
1.55s
Adhu en mail ID en phone number kudukkalaamaa andha patientnaala communicate panna mudiyaadhaa adhunaala kudukkalaam sir neenga.
Speaker 0
6.15s
Kudukkalaam sir, neenga yaar aduthu kudukkireengaanna andha number-ukku dhaan technician call pannuvaanga sir.
Speaker 1
9.69s
Aa sari sir okay.
Speaker 0
10.81s
Okkaalaa?