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Call Intelligence

None with Bharath Kumar — Feb 19, 2026 09:36

Deal Lost Hot
Customer None
Phone +919686205306
Rep Bharath Kumar
Team Sales
Date 2026-02-19 09:36
Duration 1:12
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 19, 2026
Last CallFeb 19, 2026
Total Talk Time2.1 min
Rep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
4.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 20% into call
Pitch Approach Direct response to inquiry
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 1:12 (73s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 25
Rep Words / Customer Words 142 / 68
Rep Longest Monologue 6s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 15.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words High
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price/Discount
Adhu enna price irukku ippo discount edhunaa edhikkumaannu ungalukku ketta?
 price Customer Yes trust building Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
blood test Customer Mentioned Interested Customer wants a blood test for a family member.

Key Moments

3
00:11
Customer specifies the need
Identifies the lead as a high-intent diagnostic inquiry for a family member.
00:29
Booking confirmation
Rep confirms the test can be done tomorrow, moving the deal to the closing phase.
00:55
Payment flexibility offer
Rep reduces friction by allowing booking before payment.

Discovery Questions

1
Q1 Adhu endha details venum sollunga (Which details do you need?)

Trust Signals

2
Willingness to share personal details (height/weight/age)
Agreement to pay after booking

Enthusiasm Signals

1
Asking for immediate booking (Naalaikke pannalaam)

Confusion Signals

1
Repetition in rep's speech at 00:19 (likely transcript error)

Topics Discussed

Blood test Pricing and discounts Booking timeline Patient details (Height, Weight, Age) Payment process

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct inquiry about the test.
Middle 2 positive Eager to know booking timeline and price.
Closing 3 neutral Agrees to provide details and proceed.

Call Transcript

Click to expand
Source File +919686205306 19-2-2026, 9-36-51am.mp3
Transcript +919686205306_19-2-2026,_9-36-51am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19319