A
Call Intelligence
Umayal with Bharath Kumar — Feb 01, 2026 14:59
Deal Lost
Warm
Call History
10 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with Umayal. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Umayal. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Umayal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
likely
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
direct_response
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:06 (7s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
4
Rep Words / Customer Words
5 / 6
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| copy writing | Customer | -- | Positive | Customer asking if the service is available. |
Key Moments
100:01
Service Inquiry
Customer asks for 'copy writing' which defines the intent of the call.
Topics Discussed
Service availability
Copywriting
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Direct inquiry. |
| closing | 2 | positive | Acknowledged the confirmation with 'Okay'. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello.
Speaker 0
1.15s
Hello aa copy writing irukkumaa?
Speaker 1
3.23s
aa irukkum. irukkum.
Speaker 0
5.51s
Okay.