A
Call Intelligence
Umayal with Bharath Kumar — Feb 01, 2026 14:58
Deal Closed
Hot
Call History
10 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Umayal. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Appointment Fixed
Purchase Date
Feb 01, 2026
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Direct
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
16 / 48
Rep Longest Monologue
2s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Confirming arrival time for a pre-booked slot. |
Key Moments
200:02
Customer identifies as Umayal Aravind
Establishes identity and existing lead status.
00:09
Customer mentions Santhome location and 10-minute arrival
Confirms immediate intent to show up (high lead quality).
Trust Signals
2
Proactive communication about arrival
Sharing location (Santhome)
Enthusiasm Signals
1
Arriving 10 minutes early
Topics Discussed
Appointment timing
Location
Family (Baby)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking if they can come early. |
| Closing | 2 | neutral | Thanking the rep for the confirmation. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello
Speaker 1
0.91s
Hello.
Speaker 0
2.33s
Aa naanga appointment book pannirundhom Umayal Aravindnu sollittu ippa freeya irukkeengala varalaama
Speaker 1
5.43s
Aamaa aamaa aamaa
Speaker 1
7.75s
Aa varalaam Ma'am varalaam.
Speaker 0
9.53s
Okay okay ippa varalaangala? Sari enga veedu Santhome thaan oru pathu tinnu minutesla vandhuruvom. Sari adhaan konjam pathu tinnu minutes earlya irukkum baby vachirukkom. Sari vandhuttu vandhuralaam.
Speaker 1
11.03s
Varalaam.
Speaker 1
17.41s
Sari vaanga vaanga.
Speaker 0
19.87s
Okay okaynga thanks.
Speaker 1
21.21s
Ok.