A
Call Intelligence
Umayal with Bharath Kumar — Feb 01, 2026 11:53
Deal Lost
Warm
Call History
10 attemptsRep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Umayal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Direct Appointment Scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:01 (61s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
25
Rep Words / Customer Words
108 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Duration concern
Okay okay evvalavu neram aagum?
|
logistics | Customer | Yes | direct answer | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Customer clarifies the service they are calling for (Dexa) vs what the agent mentioned (Six pack). |
Key Moments
300:25
Service Correction
Customer corrects agent that they want a Dexa scan, showing high intent.
00:36
Family Booking
Customer expands the lead to include her husband, doubling the potential value.
00:50
Logistics Clarification
Customer confirms 20 mins per person is fine even with a baby present.
Trust Signals
2
Customer corrected the service type (Dexa)
Customer asked about duration per person
Enthusiasm Signals
2
Proposing specific times (3:30 PM)
Booking for multiple people
Confusion Signals
1
Initial background noise/clarity issues
Topics Discussed
Appointment Scheduling
Dexa Scan
Duration of Procedure
WhatsApp Follow-up
Family Booking
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly distracted by background noise. |
| Middle | 2 | positive | Proactively suggesting appointment times. |
| Closing | 3 | positive | Agreed to follow-up steps on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
1.21s
Hello.
Speaker 0
1.61s
Hello
Speaker 1
3.19s
Hello.
Speaker 0
3.67s
Konjam konjam amiliyaa irunga hello.
Speaker 1
6.39s
I O vandhu Bharath pesurenna.
Speaker 0
10.75s
Sorry.
Speaker 1
11.77s
This is Bharath from IO man. You will try to resort it.
Speaker 0
13.75s
Aa ya ya ya I am trying to reach out to you. Aa so we need to fix an appointment by today. Aa is it possible to fix it?
Speaker 1
17.45s
Aa
Speaker 1
23.51s
Six pack kaanakkammaa.
Speaker 0
25.37s
Illalla aa Dexa Dexa.
Speaker 1
27.53s
Eththanai manikku?
Speaker 0
29.93s
Aa so ethanai manikku moonu o'clock moonu moonu muppathi moonu muppathi.
Speaker 1
34.67s
Ethanai tharithu?
Speaker 0
36.45s
Aa enakkum en husbandukkum.
Speaker 1
38.93s
Mm sari okay naan WhatsAppla ungalukku sila email ID details kekkuren adhu mattum fill panni send pannunga naan oru moondru muppathi kidaiyil paarkka pannunga.
Speaker 0
45.25s
Okay okay evvalavu neram aagum?
Speaker 1
47.87s
Aa irubathi minutes ma'am per person-ku.
Speaker 0
50.45s
Ippo person irubathi minutes okay okay baby irukkum adhanala dhaan onnum problem illa.
Speaker 1
51.85s
Aa
Speaker 1
53.29s
Onnum problem thaanga.
Speaker 1
56.11s
Naan WhatsApp panren, just videos mattum fill panni send pannunga, naan book pannen.
Speaker 0
56.19s
Namaskaram.
Speaker 0
57.47s
Aa
Speaker 0
59.31s
Seri okay-nga okay-nga.
Speaker 1
60.43s
Okay thank you.