A
Call Intelligence
None with Bharath Kumar — Jan 29, 2026 17:01
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:24 (144s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
56
Rep Words / Customer Words
248 / 292
Rep Longest Monologue
12s
Customer Longest Monologue
19s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Availability of all medicines
matha innum rendu potturundheengala adhu ungakitte irukkuma illa veliya vaangikkanuma
|
logistics | Customer | Yes | direct transparency | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ipod product/medicines | Rep | -- | Interested | Customer asking for the price of the prescribed medicines. |
| dual n 30 mg | Customer | -- | Neutral | Specific medicine for a 7-day course. |
Key Moments
300:16
WhatsApp Price Request
Customer moves the transaction forward by requesting pricing details.
01:00
Dosage Clarification
Rep clarifies that most meds are for 30 days, but one is for 7 days, ensuring correct usage expectations.
02:09
Rep Meeting Interruption
The call is cut short because the rep is in a meeting, delaying the immediate close.
Discovery Questions
2
Q1
Heat body heatukku enna sir sonnaru?
Q2
Adhu naturally ellorukkum irukkuradhudhaan appadinnu sollirundharungala?
Trust Signals
2
Customer refers to the doctor's advice
Customer agrees to try the medicine
Enthusiasm Signals
1
Willingness to try the products immediately
Resistance Signals
1
Price sensitivity (asking for individual rates)
Confusion Signals
1
Confusion over dosage duration (7 days vs 30 days)
Topics Discussed
Prescription
Pricing
Dosage
Thyroid
Body Heat
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the doctor's prescription. |
| Middle | 2 | positive | Engaged in dosage and availability discussion. |
| Closing | 3 | neutral | Accepting of the delay due to rep's meeting. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello
Speaker 0
1.25s
Hello
Speaker 1
2.05s
Aa, sollunga sir.
Speaker 0
3.57s
Idhudhaan idhu pesunaanga, doctor pesunaanga.
Speaker 1
5.71s
Okay okay okay.
Speaker 0
6.27s
Okay okay sir ungalukku anuppichittu irundhaanga neenga anuppichittu inga paattu tharen
Speaker 1
9.21s
Aamaa aamaa.
Speaker 0
9.55s
Enna idhu varudhu ungalukku indha medicines ellaam iPod product enna price varudhunu sollittu sollunga.
Speaker 1
16.71s
Ungalukku naan WhatsApp pannungalaa sir, edhu edhu evvalavu evvalavu rate-nu sollittu.
Speaker 0
20.43s
Ammichu vidunga matha innum rendu potturundheengala adhu ungakitte irukkuma illa veliya vaangikkanuma adhu
Speaker 1
24.89s
Ore nimisham sari.
Speaker 0
25.61s
Okay okay.
Speaker 1
32.15s
Aamaa.
Speaker 0
34.75s
Appo evvalavu phone
Speaker 1
37.15s
Aa adhu rendum veliyila vaangura maadhiri irukkum sir.
Speaker 0
39.75s
Okay anna, ungaloda irukkatha enakku poottu vidunga.
Speaker 1
41.75s
Ion irukkirathu ellame irukkum athoda price-oda serthu naan ungalukku one month-ukku pottu kodukkuren ungalukku. Okay avanga enna.
Speaker 0
43.49s
Price-oda serthu naan ungalukku one month-ukku
Speaker 0
46.97s
Okay avanga idhu pathu days idhula sollinaarnu ninaikkiren sir.
Speaker 1
49.81s
Ennathu?
Speaker 0
51.03s
Adhu minimum evlo oru month vandhuruma adhu eppadi adhu?
Speaker 1
55.17s
After food thirty daysku potturukkaaru.
Speaker 0
55.69s
Aa
Speaker 0
58.83s
Athu days kooda irukkaanga sari okay keezha irukkira mattum seven days kooda irukkaanga keezha irukkira mattum ten days okay okay seven days last onnu
Speaker 1
60.15s
Keela irukkurathu mattum ezhu days potturukkaaru. Keela irukkurathu mattum ezhu days thaan okay okay. Ezhu days last onnu paatheengala dual N thirty MGnu irukku paatheengala athu mattum ezhu daysku potturukkaaru. Meedhi ellaame thirty days.
Speaker 0
66.41s
Aamaam aamaam.
Speaker 0
68.13s
Sonnaanga price pottu anuppichudunga paarthu solliduren endradhu.
Speaker 1
74.09s
Okay sir, naan anuppichu viduren. Adhukkappuram enna venumnu sollunga, namma shift panni eduthukkalaam okayngala.
Speaker 0
75.37s
Adhukkappuram enna venumnu sollunga.
Speaker 0
78.35s
Ya okay okay okay.
Speaker 1
78.91s
Heat body heatukku enna sir sonnaru adhu naturally ellorukkum irukkuradhudhaan appadinnu sollirundharungala?
Speaker 0
81.57s
Aa
Speaker 0
84.61s
Aamaa anju noottru anju perukku issue-nnu sonnaaru.
Speaker 1
88.41s
Mm mm mm.
Speaker 0
88.81s
But avar sonnaaru andha thyroid irukkarathunaala enakku issues varalaamndra maathiri sonnaaru.
Speaker 1
92.85s
Mm mm mm mm.
Speaker 0
94.15s
Thyroid konjam irukkarathunaala kooda ungalukku irukkalaam adhunaalathaan irukkumnu sonnadhu.
Speaker 0
99.51s
Sari okay-nnu sollirukken, appa adhukku dhaan andha keezha last-la rendu medicine kuduthurukkaanga paatheengala? Aama aama sir. Adhu idhudhaan, adhu neenga oru ezhuvadhu days neenga saappidunga, neenga pathu days kitta saappidunga, adhukku adhukku appuram adhukku appuram oru call edunga, namma adhukku appuram ungalukku eppadi result irukkunnu paarungandra maadhiri sollirukkaaru. Ungalukku edhaavadhu difference seyyaadhaannu paarunga, adhukku appuram naan ennannu paathukkalaamndra maadhiri sollirukkaaru.
Speaker 1
103.93s
Aamaa sir
Speaker 1
105.27s
Aa
Speaker 1
115.03s
Okay.
Speaker 1
116.53s
Athukkapuram
Speaker 1
119.11s
Appadingala okay okay aamaa aamaa
Speaker 0
120.39s
Aamaa aamaa.
Speaker 0
124.01s
Mm
Speaker 0
126.07s
Paappom ennannu neenga anuppichu vidunga try panni paathuruven naanu.
Speaker 1
128.57s
Mm
Speaker 1
129.91s
Ya definitely sir konjam meeting-la irukken oru muppadhu minutes-la ungalukku okay sir neenga.
Speaker 0
131.43s
Okay konjam.
Speaker 0
133.69s
Okay sir neenga free aayittu enakku anuppichu sollunga.
Speaker 1
135.45s
Okay sir.
Speaker 0
136.49s
Okay okay.
Speaker 0
140.37s
Neengal pesikkondirukkum nabar ungaludaiya azhaippai.
Speaker 1
143.39s
Aa