A
Customer None
Phone +919677496888
Rep Bharath Kumar
Team Sales
Date 2026-02-18 13:14
Duration 15:03
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 18, 2026
Last CallFeb 18, 2026
Total Talk Time15.2 min
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 12% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 15:03 (904s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 105
Rep Words / Customer Words 1842 / 114
Rep Longest Monologue 118s
Customer Longest Monologue 109s
Silence Gaps (>2s) 8 (max 109.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Timing/Fasting
But enakku ippo innaikku night-la fasting start aagudhu... After Ramzan thaan sollalaam.
logistics Customer Yes empathy and rescheduling Excellent

Products Discussed

5
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Interested Main program being pitched as a complete whole body checkup.
aiwo 181 blood test Rep -- Positive In-depth blood analysis with 105 parameters.
vo2 max test Rep -- Neutral Oxygen consumption rate for fitness and weight loss.
dexa scan Rep -- Interested Bone density and muscle mass analysis.
gut microbiome test Rep -- Interested Stool test for bacteria and metabolism analysis.

Key Moments

4
01:18
Health Concern Disclosure
Customer reveals acidity and recurring lung infections, providing 'hooks' for the pitch.
02:35
The 4 Stages Narrative
Rep successfully frames the product as a necessity for asymptomatic (Stage 1) detection.
08:22
Long Hold Period
Customer puts rep on hold for nearly 2 minutes; rep maintains patience and resumes professionally.
13:52
Ramzan Constraint
The pivot point where the sale moves from 'immediate' to 'nurture' due to external factors.

Discovery Questions

4
Q1 Neenga Chennaiyavaa sir?
Q2 Edhaavadhu specific concern-kkaaga health checkup edukkanumnu paarkkireengala?
Q3 Previously eppayachum pannirukkeenga sir neenga?
Q4 Neenga obese-aa irukkeengalo illa normal fit andha maadhiri irukkeengalo sir neenga?

Trust Signals

3
Sharing specific health issues (lung infection, acidity)
Admitting to being overweight
Asking how the stool test is performed

Enthusiasm Signals

1
Asking if blood tests can be done now even if the full program is later

Resistance Signals

1
Timing constraint due to Ramzan fasting

Confusion Signals

1
Confusion about VO2 Max and Gut Microbiome (handled by rep)

Topics Discussed

IO 360 Program Preventive Care Blood Testing (105 parameters) VO2 Max & Fat Burning Bone Density & DEXA Gut Health & Microbiome Ramzan Fasting Logistics Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Curious about what the program is.
Discovery 2 neutral Willingly shares health concerns and BMI status.
Pitch 3 neutral Listens to long explanations and asks clarifying questions about tests.
Closing 4 neutral Explains the timing constraint (Ramzan) and agrees to a future callback.

Call Transcript

Click to expand
Source File +919677496888 18-2-2026, 1-14-56pm.mp3
Transcript +919677496888_18-2-2026,_1-14-56pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19314