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Call Intelligence

Aakriti with Bharath Kumar — Feb 13, 2026 13:09

Deal Lost Warm
Customer Aakriti
Phone +919634179700
Rep Bharath Kumar
Team Sales
Date 2026-02-13 13:09
Duration 3:04
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time3.1 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Hindi
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Influencer/Caregiver
Lead Type new_inquiry

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 82% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:04 (184s)
Primary Language Hindi
Secondary Language English
Code Switching High
Total Speaker Turns 48
Rep Words / Customer Words 142 / 418
Rep Longest Monologue 13s
Customer Longest Monologue 13s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 6

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Cost concern
kitna kharcha lagbhag lagta hai we are in middle class family
 price Customer Yes delay/process-based Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Customer -- Positive Customer mentions seeing an influencer get a full body checkup and getting 'fixed' there.

Key Moments

3
00:39
Influencer Mention
Establishes the source of trust and the reason for the call.
01:17
Failure of Traditional Medicine
Customer details failing to get results at AIIMS, creating a high-intent opportunity for Aiwo.
02:25
Price Sensitivity Disclosure
Customer flags budget as a potential barrier, requiring careful handling in the next call.

Discovery Questions

6
Q1 Aapka naam jaan sakte ho?
Q2 Kahan se bol rahe the?
Q3 Kaun se specialist pe milega?
Q4 Iska test wagairah kuch karwaya tha kya?
Q5 Genetic test mein kuch reports aaya kya?
Q6 Koi blood test wagairah kuch karwaya tha kya?

Trust Signals

2
Mentioning specific influencer who was 'fixed' at the clinic
Willingness to share sensitive genetic reports

Enthusiasm Signals

1
Promptly agreeing to send reports within 30 minutes

Resistance Signals

1
Mention of being a middle-class family (price concern)

Topics Discussed

Genetic Peripheral Neuropathy Foot Ulcers AIIMS Delhi Exome Sequencing Influencer Marketing Middle-class budget WhatsApp report sharing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard inquiry start.
Needs Discovery 2 negative Expressing frustration with previous failed treatments at major hospitals.
Closing 3 neutral Happy to have a clear next step (sending reports).

Call Transcript

Click to expand
Source File +919634179700 13-2-2026, 1-9-56pm.mp3
Transcript +919634179700_13-2-2026,_1-9-56pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19313