A
Call Intelligence
Vasanthi Shankar with Bharath Kumar — Feb 18, 2026 18:24
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vasanthi Shankar.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vasanthi Shankar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:51 (52s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
78 / 2
Rep Longest Monologue
8s
Customer Longest Monologue
1s
Silence Gaps (>2s)
3 (max 6.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Environmental Noise
background full-aa noisy-aa irukkudhu.
|
logistics | Rep | Yes | rescheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Recently you showed interest in i o three sixty program right sir? |
Key Moments
200:29
Program Mention
Identifies the purpose of the call and validates lead interest.
00:37
Noise Acknowledgement
Agent realizes the conversation cannot proceed effectively and switches to Tamil to communicate this.
Confusion Signals
1
Audio quality issues
Topics Discussed
AIWO 360 Program
Call Rescheduling
Background Noise
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is barely audible and distracted by noise. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 1
3.81s
Hello.
Speaker 1
6.15s
hello.
Speaker 1
9.51s
Hello sir.
Speaker 1
13.67s
hello. hello. sir. sir. hello sir.
Speaker 1
19.93s
halo sir, are you able to hear me?
Speaker 0
20.19s
Athe
Speaker 1
21.87s
hello? hello sir. hello? sir could you able to hear me? aa yes sir tell me sir. sir this is bharat from i o.
Speaker 1
29.93s
okay sir. recently you showed interest in i o three sixty program right sir?
Speaker 1
37.71s
background full-aa noisy-aa irukkudhu.
Speaker 0
39.93s
Camping
Speaker 1
42.99s
hello.
Speaker 1
49.43s
Sir, shall I call you after some time, sir?