A
Call Intelligence
Avinash with Bharath Kumar — Feb 16, 2026 15:41
Deal Closed
Hot
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
5.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Avinash.
Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Avinash. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Curcumin Rich 60's
Deal Value
₹1,590
Purchase Date
Feb 16, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
warm_lead
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:21 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
28 / 34
Rep Longest Monologue
3s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Rep | -- | Positive | Confirming the specific variant and quantity (30). |
| curcumin rich 60's | Rep | 1590.00 | Committed | This was the actual item invoiced on the same day. |
Key Moments
200:05
Payment Method Confirmation
Customer agrees to bank deposit, removing the final friction point for the sale.
00:13
Product Specification Confirmation
Rep confirms Omega 3 Double Strength 30 capsules to ensure order accuracy.
Trust Signals
2
Willingness to do bank deposit
Direct confirmation of product specs
Enthusiasm Signals
2
Quick responses
No problem' regarding payment method
Topics Discussed
Payment logistics
Bank deposit
Omega 3 Double Strength
Capsule format
Order arrangement
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional greeting. |
| Middle | 2 | positive | Agreement on payment and product details. |
| Closing | 3 | positive | Thanking the rep. |
Call Transcript
Click to expand
Speaker 1
0.77s
Kuravu seekkira.
Speaker 0
1.69s
Aa ketkudhu sir, sollunga sir.
Speaker 1
1.95s
Adhukku paatheenganna oru thirty thousand potturundhamaa? Adhukku payment vandhu bank-la poda deposit-a panna mudiyum, paravaayillaiyaa.
Speaker 0
9.41s
Aa paravaalai sir, no problem.
Speaker 1
11.35s
Enakku serthu pottunga, naan panni vitturuven.
Speaker 0
13.21s
Omega omega three double strength muppai ishtu thaane sir.
Speaker 1
16.29s
Capsule podunga.
Speaker 0
17.51s
Okay sir, naan ippaye arrange panren.
Speaker 1
19.59s
Okay okay.
Speaker 0
20.59s
Okay sir, thank you.