A
Call Intelligence
Anitha with Bharath Kumar — Feb 01, 2026 15:52
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Anitha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High - Immediate focus on logistics for an upcoming appointment.
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:36 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Difficulty removing nose rings
maybe nose rings mattum edukka mudiyalanna adhu innaikku adhu mattum neenga vitturalaama?
|
logistics | Customer | Yes | flexibility/accommodation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Preparation requirements regarding metal items and clothing. |
Key Moments
200:10
Nose ring accommodation
Rep builds rapport by being flexible about a difficult-to-remove piercing.
00:29
Clothing instruction
Rep ensures the customer is prepared to avoid delays by suggesting sports wear or a gown.
Trust Signals
2
Directly asking for instructions
Confirming she will follow the dress code
Confusion Signals
1
Clarifying if face piercings are also a problem
Topics Discussed
Dexa Scan
Piercings
Metal items
Dress code
Gown availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about piercings. |
| Middle | 2 | neutral | Accepting instructions on earrings and nose rings. |
| Closing | 3 | positive | Confirming gown availability and dress code. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello Dexa scanukku vandhu piercings ellam edukkanumaanga
Speaker 0
4.97s
Aamaam Ma'am, metal items edhum irukkakkoodaadhu Ma'am.
Speaker 1
7.37s
Edhuvume edukka koodaadhu, oh face-la irundhaa kooda problem-aa?
Speaker 0
8.67s
Aa
Speaker 0
10.93s
Aamaam, earrings-laam kettitteenga, maybe nose rings mattum edukka mudiyalanna adhu innaikku adhu mattum neenga vitturalaama?
Speaker 1
18.41s
Oh okay but earrings ellaam kaathirukken okay thank you.
Speaker 0
20.63s
Aamaam, thank you. Wear panra dress-la vandhu metal items edhum illaama paathukkanga. Appadi irukkira maadhiri irundhaa inga dress change panra maadhiri irukkum.
Speaker 1
27.09s
Aa okay anga gown kuduppeengalla okay.
Speaker 0
29.51s
Aa irukku, varumbodhu zips edhuvum illama normal wear-la irundheengaanna sports wear-la irundheengaanna fine.
Speaker 1
32.17s
Aa
Speaker 1
34.79s
Ok.
Speaker 0
35.61s
Okay thank you.
Speaker 1
35.69s
Okay.