A
Call Intelligence
Anitha with Bharath Kumar — Feb 01, 2026 15:50
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Anitha.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:57 (58s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
118 / 48
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel time
I live in West Bengal, it will take at least half an hour for me to come.
|
logistics | Customer | Yes | compromise | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| in-person appointment | Rep | -- | Positive | Scheduling a visit for two people. |
Key Moments
300:03
Time Change Request
Agent initiates the shift from 5:00 to 4:30.
00:14
Location Disclosure
Customer reveals they are coming from West Bengal, creating a travel constraint.
00:41
Data Collection Agreement
Customer agrees to provide lead details via WhatsApp, solidifying the lead.
Trust Signals
2
Agreement to provide personal details (Email/Names)
Willingness to adjust schedule
Resistance Signals
1
Travel time constraint (30 mins from West Bengal)
Topics Discussed
Appointment Scheduling
Travel Logistics
Lead Data Collection
WhatsApp Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer explains travel constraints. |
| Negotiation | 2 | neutral | Customer agrees to try and arrive earlier. |
| Closing | 3 | positive | Customer agrees to provide details on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.55s
Hello Ma'am.
Speaker 1
2.73s
yes
Speaker 0
3.17s
Ma'am five o'clock I saw one more appointment ma'am. Could you be able to come here a little bit before ma'am? Around four thirty.
Speaker 1
9.01s
around 430.
Speaker 1
10.75s
four thirty.
Speaker 0
12.01s
ame innoru location ma.
Speaker 1
14.51s
I live in West Bengal, it will take at least half an hour for me to come. Can I
Speaker 0
19.87s
because five o'clock there is one appointment, five thirty is also there is one appointment. if you come around four forty five because you are telling two people straight, ma'am.
Speaker 0
29.81s
That's why if you come at 4:30, 4:40 also it's fine ma'am, you can manage.
Speaker 1
34.57s
oke jis giv mi van second.
Speaker 0
36.51s
Okay.
Speaker 1
38.85s
okey aayil traai and kam baai 4:30.
Speaker 0
41.83s
Yeah okay ma'am. I will send you one information just fill and send it to me ma'am to book the book the appointment ma'am. Like oru basic details like mail ID and the name of two persons. I will send you in WhatsApp ma'am. Yeah.
Speaker 1
52.23s
in WhatsApp
Speaker 1
53.75s
okay okay.
Speaker 0
54.45s
Okay thank you.
Speaker 1
56.93s
I don't know.