A
Call Intelligence
Anitha with Bharath Kumar — Feb 01, 2026 15:41
Deal Lost
Hot
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Anitha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Direct
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
40% into call
Pitch Approach
Logistical/Operational
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:14 (74s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
22
Rep Words / Customer Words
128 / 94
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time duration concern
And can you also confirm how long will it take?
|
logistics | Customer | Yes | detailed breakdown | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Interested | Customer wants to come in this evening for a scan for two people. |
Key Moments
300:06
Customer intent declaration
Customer immediately identifies the product (Dexa scan) and desired time (this evening).
00:48
Service duration breakdown
Rep clarifies that the total time for two people is one hour, managing expectations.
01:11
Callback commitment
Rep secures the next step to confirm availability, maintaining the lead's momentum.
Discovery Questions
2
Q1
may i know your name ma'am?
Q2
Could you able to tell me the exact time when you are looking to take that exam scan ma'am?
Trust Signals
3
Willingness to provide name
Specific time request (5 PM)
Asking about consultation details
Enthusiasm Signals
1
Asking to come 'now today this evening'
Confusion Signals
1
Clarifying total time for two people
Topics Discussed
Dexa Scan
Appointment Scheduling
Service Duration
Consultation Process
Report Generation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and business-like. |
| Discovery | 2 | positive | Eager to book a slot. |
| Closing | 3 | positive | Appreciative of the quick callback promise. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello. Hello.
Speaker 1
1.07s
Hello. Hello. Yes. Yes.
Speaker 0
2.95s
Ma'am this is Bharat from IO trying to contact us right now.
Speaker 1
5.29s
Hi.
Speaker 1
6.85s
Yes, I just wanted to inquire about the Exa scan.
Speaker 0
10.93s
Aa
Speaker 1
10.93s
Am I able to come now today this evening?
Speaker 0
14.59s
may i know your name ma'am?
Speaker 1
17.01s
Anita.
Speaker 0
18.19s
Could you able to tell me the exact time when you are looking to take that exam scan ma'am?
Speaker 1
27.93s
It's 3:45 now, maybe at 5 o'clock.
Speaker 0
31.91s
five o'clock. just two minutes ma'am. i will give you the confirmation regarding the checking the availability of this dexa scan ma'am.
Speaker 1
36.47s
Availability
Speaker 1
38.71s
yaa it's for two eight.
Speaker 0
40.09s
Two people.
Speaker 1
41.09s
And can you also confirm how long will it take? Because I'm talking about
Speaker 0
44.05s
it will take twenty minutes ma'am.
Speaker 1
46.83s
But then there is also consultation after that.
Speaker 0
48.83s
Yeah, yes ma'am. For the X-ray scan, it will take ten to fifty minutes. The reports will take five five minutes to generate and ten minutes for consultation. You can take consider for ten minutes for thirty minutes for per person, ma'am.
Speaker 1
52.81s
report
Speaker 1
55.95s
10 minutes
Speaker 0
61.85s
for two for both of you it will take one hour.
Speaker 1
61.89s
for two for both of you.
Speaker 1
65.09s
okay so i am looking for something at five o clock.
Speaker 0
68.17s
okey maam. i vil give yu da kanfarmēṣan in ṭu minits maam.
Speaker 1
70.99s
okay thank you.
Speaker 0
71.67s
i will give you the call back. ya.
Speaker 1
73.63s
Bye.