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Call Intelligence

None with Bharath Kumar — Feb 20, 2026 12:55

Deal Lost Warm
Customer None
Phone +919600151177
Rep Bharath Kumar
Team Sales
Date 2026-02-20 12:55
Duration 1:52
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time22.0 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Medium
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type follow_up

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending natural_end

Call Structure

Duration 1:52 (112s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 43
Rep Words / Customer Words 248 / 134
Rep Longest Monologue 12s
Customer Longest Monologue 8s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Time

Objections

2
Objection Category Raised By Handled Technique Quality
Currently busy/travelling
I am travelling now I am not available for tomorrow
 time Customer Yes flexibility / whatsapp follow-up Excellent
Questioning mentor qualifications
avanga enna trained-aa iruppaanga? Avangaloda avanga degree enna like enna doctor-ungala illa?
 trust/authority Customer Yes authority referencing Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
consultation Rep Mentioned Positive Proposed as a free 30-minute Google Meet session for in-depth analysis.
doctor consultation Rep Mentioned Positive Offered as a follow-up to the mentor session for medical validation.

Key Moments

3
00:17
Introduction of Mentor Session
Pivots the conversation from a disconnected call to a value-add session.
01:04
Clarifying Qualifications
Customer tests the credibility of the service; Rep passes by mentioning doctors and scientific teams.
01:27
Doctor Consultation Offer
The 'hook' that secures the customer's high interest ('That will be better').

Trust Signals

3
Asking about degrees/qualifications
Agreement to a Google Meet
Positive response to 'scientific research' mention

Enthusiasm Signals

1
Saying 'That will be better' multiple times regarding the doctor.

Resistance Signals

2
Time constraint ('I am travelling now')
Requesting info on WhatsApp instead of talking

Topics Discussed

Mentor Session Google Meet Sivasagar Scientific Research Doctor Consultation WhatsApp Follow-up Travel Schedule

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly rushed due to being busy/travelling.
Middle 2 neutral Asking about the qualifications of the mentors and doctors.
Closing 3 positive Appreciated the offer of a doctor consultation.

Call Transcript

Click to expand
Source File +919600151177 20-2-2026, 12-55-21pm.mp3
Transcript +919600151177_20-2-2026,_12-55-21pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19307