A
Call Intelligence
Robin Son with Bharath Kumar — Feb 18, 2026 19:00
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Robin Son.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Robin Son. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:46 (47s)
Primary Language
English
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
31 / 33
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 22.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Reason for the call back. |
Key Moments
200:05
Rep Introduction
Rep identifies himself and the purpose of the call (IO 360 program).
00:43
Automated Disconnect
The automated system informs the rep that the person is not available.
Topics Discussed
IO 360 Program
Call back request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated system response. |
Call Transcript
Click to expand
Speaker 1
0.13s
if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.73s
Hello sir, this is Bharat from IO. You recently showed interest in IO 360 program, right sir? That's why we give you the call back. Thank you, sir.
Speaker 1
18.71s
Thanks, Bharat. Please stay on the line.
Speaker 1
43.25s
I'm sorry, this person is not available. If you would like