A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 14:44
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer/Gatekeeper
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
7:18 (439s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
128
Rep Words / Customer Words
842 / 315
Rep Longest Monologue
42s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Redundancy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did recent scans (Dexa, CT, Angio)
ippadhaan Dexa ippadhaan Shark Anjo ippadhaan pannuchu, adhanaala appo Dexa ellaame eduthuttaanga
|
redundancy | Customer | Yes | agreement & pivot | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Main diagnostic offering discussed for general checkup. |
| dietitian consultation | Rep | -- | Positive | Included in the package for 3 months. |
Key Moments
301:04
4 Stages Explanation
The core value proposition that shifts the customer's mindset to preventative care.
03:02
Price Disclosure
Customer accepts the 18,000 INR price without friction.
06:21
Chairman Number Request
Customer shows high trust by asking for a direct connection to the company leadership.
Discovery Questions
2
Q1
Sir vandhu general checkup maadhiri panraarungala illa edhu related-aa test edukka poraangannu theriyum?
Q2
Saarukku edhaachum vera edhaachum concerns irukkaa saar?
Trust Signals
3
Asking for the Chairman's number
Sharing details of recent medical scans
Agreeing with the prevention philosophy
Enthusiasm Signals
2
Nalla vishayam (Good thing)
Puriyuthu (I understand)
Topics Discussed
Blood Test Parameters
Disease Stages
Fasting Requirements
Diet Consultation
Home Collection
Political Context/Elections
Chairman Contact
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Establishing context of the call. |
| Pitch | 2 | neutral | Listening intently to the 4-stage explanation. |
| Closing | 3 | neutral | Discussing logistics and requesting a contact favor. |
Call Transcript
Click to expand
Speaker 1
0.01s
Call has been forwarded to hello.
Speaker 0
2.69s
Hello.
Speaker 0
4.23s
Hello sir, this is Bharath from my home.
Speaker 1
6.65s
Aiyo varuthu sollunga.
Speaker 0
7.73s
Aa, blood test pathi kettirundheenga sir, adhanaala.
Speaker 1
11.03s
Aamanga, namma anuppichirukken Mr. TTV Dinakaran sir, ketkaanga avarukku. O aamaanga.
Speaker 0
16.07s
O okay okay sir.
Speaker 1
18.33s
Avanga avanga saarukke try pannanum nu ninaichaanga, but saar number maathikkalaam.
Speaker 0
22.01s
Nambar irukku theriyala, thozhai nambar dhaan irukku, okay okay sir.
Speaker 1
25.07s
Idhu enna maadhiriyaana test irukku inga? Idhukku yaaru correct-aa competent people-aa?
Speaker 0
30.01s
Sir vandhu general checkup maadhiri panraarungala illa edhu related-aa test edukka poraangannu theriyum.
Speaker 1
33.25s
Catch edukka poraangannu therinju irukkunnu solli sonnaanga avanga Doctor Sivakumar.
Speaker 1
39.13s
Summaanga.
Speaker 0
39.85s
Ok sir.
Speaker 1
40.89s
Oru nooru plus test irukku, adhu ella parameters-aiyum check panniduvanga.
Speaker 0
44.95s
Aama adhu vandhu nootru aindhu blood test edukkalaam sir namakku main-aa nootru aindhu sari okay.
Speaker 1
48.37s
181 sari okay.
Speaker 1
50.67s
Seri.
Speaker 0
51.61s
Idhula ungalukku nootru aindhu parameters cover aayidum sir, A to Z blood trip pottu adhula cover aayidum namakku.
Speaker 1
56.09s
Okay.
Speaker 0
56.65s
Ippa simple-aa sollapponaa eppadi sellanum sir? Endha oru disease risk edhunaa eduthuttu irundheengaanaave adhu naangu stages irukkum sir nammallukku. Simple-aa sollanumnaa indha blood test edhukku mukkiyamnaa.
Speaker 1
62.25s
Solid.
Speaker 0
64.73s
Four stages-a pirikkireenganna, stage ondru-la edhaachum oru disease-o risk-o irundhadhunna, stage ondru-la irukkumbodhu ungalukku endha oru symptoms-ume theriyaadhu sir.
Speaker 0
71.81s
Mm, namma nalla velai seivom, povom, vandhu varuvom, vandhu povom, velai seivom, ellame seivom, endha oru simple-seme irukkadhu nammalukku.
Speaker 0
77.41s
Mm, idhuve stage rendu-kku pogumbodhu andha disease enna aagumna minor symptoms theriya aarambikkum sir, eppadina.
Speaker 0
84.17s
Light-aa ippo fever vandhadhunna oru rendu moonu naalukku extra irukkum, irumal varum, thummal varum, next vandhu idhu.
Speaker 0
91.85s
Headlight-laam varum, normal-aa varra maadhiri varum, adhu ellaam normal-aa season change aanaa climate change aanaa varradhu thaane-nnu sollittu.
Speaker 1
97.99s
Mm
Speaker 0
98.53s
Namma vandhu adhu neck ellarukkum varradhu thaane-nnu sollittu instantly-aa oru oosi-yo tablet-o pottu andha.
Speaker 1
103.49s
Puriyuthu.
Speaker 0
103.61s
Temporary-aa sari pannuvom.
Speaker 1
105.15s
Puriyuthu.
Speaker 0
105.33s
Idhuvaga stage moonru-kku pogumbodhu dhaan oru admit hospital-kku admit aaga pora oru nilaimai varum namma.
Speaker 1
110.85s
Mm mm.
Speaker 0
111.19s
Anga varumbodhu anga test panni paathuttu solluvanga idhu maadhiri idhu stage three-la irukku sir ungalukku.
Speaker 1
114.23s
Idhumaathiri irukku.
Speaker 1
116.69s
Saringa.
Speaker 0
116.97s
Minara oru surgery pannanum, appadi illana oru oru month vandhu medical guidance-la irukkanum, neenga adhukkappuram dhaan konjam konjama adhai kammi panna mudiyumnu solluvanga.
Speaker 1
123.61s
Puriyumnga.
Speaker 0
124.05s
Ippa andha stage onnula naan sonnen paatheengala symptoms-e illama irukkum appadinnu solli adhellam namakku indha blood test-la theriya vandhurum sir.
Speaker 1
127.31s
Adhula
Speaker 1
130.77s
Aduttha oru
Speaker 0
130.77s
Aduttha oru naalu varushathula enna risk ungalukku varappogudhaandradha munnaadiye prevent pannikkalaam.
Speaker 1
134.21s
Munnaadi.
Speaker 0
135.79s
Munnaadiye therinjirum nammallukku.
Speaker 1
135.87s
Munnaadi.
Speaker 0
137.33s
Appadi theriyaama vittineengaana oru ondru or rendu years-la adhu third stage-ku poyittu neengale hospital-la poy therinjikkira maadhiri irukkum.
Speaker 1
137.37s
Appadi theriyaama.
Speaker 0
142.57s
Namma andha alavukku pogaama munnaadi starting stage-la irukkumbodhe kandupidichirundhaa adhai prevent pannikkalaam.
Speaker 1
144.71s
Okay.
Speaker 1
147.81s
Saringa.
Speaker 0
148.11s
Ippa hospital-ukkum IOP-kkum enna difference-nu paatheenganna, oru disease disease illana viyaadhi vandha piragu hospital-la poi adhai sari pandradhukkaaga povom.
Speaker 1
155.63s
Mm, IO-ndradhu.
Speaker 0
156.05s
Io-ndhadhunaala prevention munnaadi varum mun kaappomandha maadhiri namma.
Speaker 1
158.99s
Okay okay.
Speaker 0
160.23s
Adhai normal-aa irukkumbodhe test panni ungalukku switch-la edhavadhu risk irukkaannu kandupidichuttu adhu vara vidaama eppadi thaduthalaam?
Speaker 1
166.15s
Pure
Speaker 0
166.65s
Andha perukku hospital-ukku poi sari pandradhukku munnaadi, adhu varradhu munnaadi predict panni, munnaadi kandupidichutta, nammallukku periya selavu edhuvum illaama health-ukkum.
Speaker 0
174.15s
Romba complicated pannamaale pannikalaamndrathukkaaga.
Speaker 1
175.63s
So idhukkaana labs ellaame nammakitta irukkaa?
Speaker 0
177.91s
Namma kittaye irukku sir.
Speaker 1
179.49s
Ok ok. So enna cost athukku 181 test-ku?
Speaker 0
180.19s
Okay
Speaker 0
182.33s
18000 saar indha class vandhu.
Speaker 1
184.37s
Eighteen thousand okay okay, idhu enna before food andha maadhiri? Aama before ten to twelve.
Speaker 0
189.59s
Aama, pathu to pannirendu hours fasting irukkanum sir idhukku.
Speaker 1
192.85s
Ten to twelve hours fasting irukkanum.
Speaker 0
194.27s
Aamaa aamaa sir.
Speaker 1
195.91s
Mm mm mm.
Speaker 0
196.79s
Ippodhu to padhuvu hours fasting-na ippo vandhu padhuvu hours-ku melaye irukkakoodaadhu, padhuvu hours-ku padhuvu hours-ku keezhe irukkakoodaadhu, padhuvu hours melaye irukkakoodaadhu sir. Ippo suppose neenga adhukku munnaadi naan dinner vandhu neenga oru ettu manikku saappudureengannu vachukkonga.
Speaker 1
206.81s
Mm.
Speaker 0
207.65s
Adhukku marunaal kaalaiyila vandhu aaru to aaru varusham namma blood-a collect pannirunga.
Speaker 1
211.75s
Ok.
Speaker 0
212.33s
Edhukku andha time-na neenga endha oru ippa edhuna sugar neenga tea coffee edhuna kudikkireengannu vachukkonga, neenga kudicha oru ondru or rendu minutes-kullaye blood-la vandhu adhu mix aayidum nammalukku.
Speaker 1
220.09s
Aamaa.
Speaker 0
220.55s
Andha sugar level adhu vandhu dilute aagi normalize aaguradhukku ettu mani neram kitta aagum sir appadum.
Speaker 1
225.09s
Mm mm mm mm
Speaker 0
226.05s
Neenga kuditha udane edutheenganna sugar level adhigama dhaan kaattum namakku, innum oru aindhu hours to pathu hours gap vitteenganu vachukkonga.
Speaker 1
229.27s
Ippadi oru eight.
Speaker 0
231.81s
Blood-oda level vandhu normalize-aa irukkum ungalukku.
Speaker 1
234.59s
Saringa.
Speaker 0
234.81s
Adhula irukkura blood dhaan data nammalukku accurate-aa kodukkum nammalukku.
Speaker 1
238.15s
Puriyuthu puriyuthu puriyuthu.
Speaker 0
239.05s
Adhukkaga andha pathu irandu varushathukku naanga fast improve pannuvom.
Speaker 1
241.89s
Okay okay, so ippa indha reports vandha piragu idhukkaana consultation adhu enna? Aama adhellam maariduchu.
Speaker 0
245.25s
Aama, adhellam maariduchu, indha package-la include aagi varum, doctor consultation kuduppom, doctor consultation mattum illama diet consultation namma kuduppom sir.
Speaker 1
247.87s
Nalla vishayam koduppa.
Speaker 1
252.21s
Ok ok.
Speaker 0
252.91s
Diet counseling ippo neenga doctor-ukku meedhiya idathula poneenganna doctor counseling kuduppanga, marundhu maathirai kuduthu anuppichu vitturuvanga, neenga appadi illama.
Speaker 1
258.19s
Mm.
Speaker 0
259.65s
Doctor consultation, doctor consultation-na solluvanganna.
Speaker 0
262.49s
Ungalukku indha prachannai irukku sir, idhu future-la vandhu idhu konjam perusaaguradhukkaana chances irukku, ippodhula irundhe adhukkaana carrying neenga panneenganna adhu vara vidaama.
Speaker 1
266.25s
Ippodhu.
Speaker 0
269.69s
Mitigate pannikkalannurathukkaga ennenna supplements saappidanum.
Speaker 0
273.09s
Lifestyle neenga eppadilaam maaththanundradhu solluvaanga.
Speaker 0
275.51s
Adhe report-a vachu namma dietician vandhu.
Speaker 1
275.53s
Adhe.
Speaker 0
277.85s
Namma day to day saappidura food-aiye konjam maathunaale idhu ungalaala sari panna mudiyumndradha solluvaanga, ippa avanga rice adhigama saappiduraanganna adhukku alternately vera ennennu saappidalaam?
Speaker 1
282.57s
Okay.
Speaker 1
285.89s
Ennenna?
Speaker 0
285.89s
Ennenna ellam vitamins kammiya irukku, edhellam add panna namma saappaattula irundhe nammala vitamin D deficiency ellam sari pannalaamndradhu oru full diet chart-e ungalukku pottu koduppaanga sir personalized-aa.
Speaker 1
295.83s
Fine fine. Andha
Speaker 0
296.49s
Andha diet chart vandhu ungalukku mattum dhaan set aagum, adhai eduthuttu poy neenga vera yaarukkunna kuduttheenganna avangalukku set aagaadhu.
Speaker 1
300.57s
Satakkaan sari enkku
Speaker 0
301.97s
Andha maadhiri full control-ume appuramaa up to moonu months varaiyume ungalukku consultation irukkum sir, muppadhu days once ellame idhula include aagi dhaan varum.
Speaker 1
309.13s
Fine fine fine fine. Ithu eppadi lab-ku varanumaa illa illa illa.
Speaker 0
313.13s
Illa illa, naama veettukke vandhu eduthuppom sir. Veettukke vandhu blood samples and urine samples rendume collect panra maadhiri.
Speaker 1
315.27s
With
Speaker 1
318.33s
Consultation-ku mattum namma lab-ukku varum.
Speaker 0
320.25s
Illa consultation-um unnaala vara mudijnja inga straight-aa varalaam sir appadiye adhuvum namma online-laye kodukkalaam.
Speaker 1
325.55s
Online-la kodukkalaam okay.
Speaker 0
327.15s
Ippa vara mudiyudhuna namma better innum one to one amount namma eduthukkalaam.
Speaker 1
330.57s
Okay.
Speaker 0
330.73s
Naan varradhu time illa sir, enakku time avvalavu kammiya irundhadhunna online-la namma Zoom call video WhatsApp call idhulaye namma pannikkalaam.
Speaker 0
337.73s
Fourteen.
Speaker 1
339.69s
Sarimma naan appo unga number vachukkiren paaru naan ungakitta kettuttu eppo convenient time irukku.
Speaker 0
344.57s
Aa, neenga kettoonga, saarukku edhaachum vera edhaachum concerns irukkaa saar? Verum blood test mattum podhungalaa ok.
Speaker 1
349.21s
Blood test vandhu ippa panni paathuruvom, adhukkappuram irundhadhunna appuram add pannikkalaam.
Speaker 0
352.49s
Add pannikkonga, okay okay, yenna net scan pannikkiradhum enakku therinju naan best option-um moondru aaru thaan sir recommend pannalaamnu irundhen naan.
Speaker 1
353.87s
Aennaa Nexon scan pannikkirathum enakku therinju
Speaker 1
359.77s
Adhu right vaa, ippadhaan Dexa ippadhaan Shark Anjo ippadhaan pannuchu, adhanaala appo Dexa ellaame eduthuttaanga, CT ellaame eduthu paathuttaanga.
Speaker 0
365.73s
Okay okay sir, appa ippodhaikku veena ippodhaikku veena onnooru enbadhu-la start pannalaam sir. Andha report-a base panni edhaachum konjam risk factor irukkumaa irunginaa, adhukku thaniyaa endha test edutha nallaa irukkumndradha namma idhula paathukkalaam sir.
Speaker 1
366.93s
Ippodhaikku vena
Speaker 1
376.25s
Sari right right right, okay-nga ungalukku endha doubt-aa mudinja help pannunga, enakku mudinja Chairman number ondru vaangi kudunga.
Speaker 0
377.35s
Okengala ungalukku endha doutaa irukkum?
Speaker 0
382.77s
Sivasankaram sir number solreengalaa?
Speaker 1
383.83s
Aamaa aamaa.
Speaker 0
385.61s
Pannalaam sir, yenna avanga number kudukkurathukku ethukkaaga urgent-aa mattum sonneenganna naan easy-aa irukkum.
Speaker 1
391.83s
Adhudhaan ellaam onnum illa, saarukku avar romba pazhaiya friend, saar romba close-aa pazhagunaanga.
Speaker 0
396.29s
Avarukitta CTV Dinakaran sir vandhu ungakitta pesanumnu sonnaarunnu sonnaale podhungala?
Speaker 1
397.05s
Ippo indha sir vandhu ungakitta pesanum.
Speaker 1
399.47s
Pannarunnu sonnaale podhungalaa? Communicate pannaa podhum. Summaa ungalukku kettaanga. Okay sir no problem. Idhukku enquire pannirukkaanga summaa ungalukku pesa.
Speaker 0
402.51s
Aamaa ok ok.
Speaker 0
406.61s
Okay sir, naan ippo ungalukku naan communicate panren, okay-ngala?
Speaker 1
409.39s
Onnum ippo onnum illa neenga medhuvaa take your own time. Okay naan innaikku naan innaikku.
Speaker 0
411.61s
Okay, naan innaikku naan message potturen avarukku.
Speaker 1
414.43s
Sari avar number-la number koduthuttu irukkaanga.
Speaker 0
415.07s
Number kettaangannaa idhe number kuduthuttuungala?
Speaker 1
418.13s
Aa, indha number kuduthuralam, illa neenga onnum illa, naan anna number vaangi chairman number vaangi enakku kudunga.
Speaker 0
422.75s
Okay sir.
Speaker 1
423.81s
Ivaru free-aa irukkanum, yenna ippo indha election neram ivaru suthi suthi vandhuttu irukkaaru.
Speaker 0
427.69s
Aamaa aamaa.
Speaker 1
428.83s
Free-aa irukkura appa naan ungalukku solren, neenga avar communicate panni indha time-ukku line-la varaarunnu sollidunga, appa avar line-ukku pogalaam.
Speaker 0
434.55s
Okay friends sure.
Speaker 1
435.73s
Sariyaa?
Speaker 0
436.15s
Right.
Speaker 1
437.47s
Thank you.
Speaker 0
438.19s
Mm.