A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:05
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
High
Brand Sentiment
Neutral/Analytical
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
warm_lead
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Consultative/Comparative
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
3:51 (231s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
382 / 414
Rep Longest Monologue
12s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
2
Handling Rate
66%
Dominant Category
Product/Medical Specification
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing Biomarkers
when i see your sheet i don't see that... I could find only two of them, not all.
|
product quality | Customer | Yes | transparency/comparison | Excellent |
|
Redundant Tests
I don't want to do the echo and the ECG... because my condition, every six month I do it regularly.
|
service scope | Customer | Yes | flexibility | Excellent |
|
Medical Safety (CT Calcium with Stents)
since I have already two stents... if you have a stent then possibility is that you don't see the calcification.
|
medical concern | Customer | No | expert consultation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Customer | -- | Skeptical | Comparing biomarkers and parameters between AIWO and Rayon. |
| aiwo 360 program | Customer | -- | Interested | Comprehensive health checkup in Bangalore. |
Key Moments
301:21
Biomarker Discrepancy
Customer points out that the physical sheet doesn't match the verbal promise of 8 biomarkers.
02:12
Competitor Comparison Offer
Rep suggests comparing AIWO with Rayon, effectively neutralizing the competitive threat.
03:15
Stent Disclosure
Customer reveals he has two stents, which changes the medical requirements for the CT Calcium test.
Discovery Questions
3
Q1
Do you do that test in Bangalore?
Q2
Ask them if these are the six eight test that you told me?
Q3
If that will be fine to do that test or is it possible because if you have a stent?
Trust Signals
2
Sharing personal medical history (stents)
Willingness to travel to Bangalore for the 360 package
Enthusiasm Signals
2
Actively comparing reports
Proactive about planning the visit
Resistance Signals
2
Discrepancy in biomarker counts (6+8 vs what is on the sheet)
Reluctance to repeat Echo/ECG tests
Confusion Signals
1
Discrepancy between verbal confirmation of 8 tests and the physical sheet
Topics Discussed
Gene Testing
Biomarkers
Rayon (Competitor)
360 Health Package
ECG/Echo
CT Calcium Scan
Stents
Bangalore Visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Casual greeting and rapport. |
| Discovery | 2 | neutral | Questioning the missing biomarkers in the gene test. |
| Closing | 3 | neutral | Agrees to wait for doctor's advice. |
Call Transcript
Click to expand
Speaker 0
0.73s
hello
Speaker 1
1.69s
haay sar, haav aar yoo?
Speaker 0
3.29s
yaa naau yu ar phree.
Speaker 1
4.65s
yaa yes sir just we are traveling for a we went for coimbatore for an event.
Speaker 0
9.43s
o. o you went for you went there. okay okay.
Speaker 1
12.35s
Okay, we are IO stall in that one event. That's why we went. So only in travel I can't able to talk in the train. Okay, no problem.
Speaker 0
18.05s
oke no problem. sorry. there is another sentence in baat.
Speaker 1
21.85s
What?
Speaker 0
22.99s
aa nimma santha.
Speaker 1
22.99s
maanum center naadu sir. there is an event.
Speaker 0
26.23s
o event okay okay you have done an event there okay okay.
Speaker 1
28.65s
Okay.
Speaker 0
29.77s
yes. i was calling you because uh because i wanted to discuss with you. uh can you can you call me in another one hour because i'm outside i will be...
Speaker 1
37.15s
no sir. you can call me at any time.
Speaker 0
37.41s
Okay.
Speaker 0
39.43s
I'll call you anytime we'll discuss because I need to plan for the
Speaker 1
39.45s
Alcohol
Speaker 0
42.61s
for coming there and the test all of that and I got some information about the Ryan also the test.
Speaker 1
48.03s
Okay okay good sir. So I will share that report also. I am also curious to know about right.
Speaker 0
49.39s
So I will share that.
Speaker 0
53.33s
yes yes yeah yeah. but they are they are more.
Speaker 1
54.61s
But they are they are more remote, no?
Speaker 0
57.35s
Yeah, I've seen yeah, all the you do you do that test in Bangalore?
Speaker 1
57.37s
Yeah, I said
Speaker 1
63.41s
jean test. ya es sir. vi ken du it in bengaluru arso sir.
Speaker 0
65.99s
oke. da parameters are same. yu no ei parameters are gonna see that on da parameters.
Speaker 1
70.15s
this is the latest thing I get from the thing.
Speaker 0
73.93s
yaa but budget
Speaker 1
73.93s
Yeah, but some franchises are missing in that jeans.
Speaker 0
76.59s
Yeah, you told me, you told me that 6 + 8, 6 + 8.
Speaker 1
79.63s
Yeah, that's why I got the information.
Speaker 0
81.37s
Wah, wah. So when I'm when I'm looking there, I I could find only two of them, not all.
Speaker 1
86.89s
that P R C that only it is mentioning.
Speaker 0
89.77s
So you just ask them if these are the six eight test that you told me, na? Ask them if it is, yeah. Okay.
Speaker 1
93.69s
oxygen
Speaker 1
95.21s
okay.
Speaker 0
96.13s
Maybe they maybe they are writing writing it in a different way, I don't know. But I I cannot see the biomarkers.
Speaker 1
100.11s
but I I can't
Speaker 1
103.39s
Okay, but this is the final thing I get directly get from the gene test lab. Okay, but just
Speaker 0
108.99s
okay. but just but just ask them these parameters because last time you told me eight of them and i have also asked ayan also.
Speaker 1
116.15s
Yeah, that's the same. Lot information. The first six and last two will be covering that in the verbal confirmation. Yeah, but but actually
Speaker 0
121.03s
ya but but when i see your when i see your sheet i don't see that.
Speaker 1
124.67s
Yeah yes I am also shocked. They are done they are told like this. No I.
Speaker 0
125.97s
Okay.
Speaker 1
129.51s
just as just as
Speaker 0
129.51s
just just as a ya just as a
Speaker 1
132.07s
We'll do one thing sir. We'll compare for gene test. We'll compare both rayon and us. If rayon is better means we can go with rayon gene test.
Speaker 0
135.69s
number
Speaker 0
137.59s
Yeah.
Speaker 0
141.11s
No, but I don't want to do two separate now.
Speaker 1
143.47s
yaa ai andarstaind.
Speaker 0
145.09s
if I am coming to Chenab I already book my
Speaker 1
145.13s
is oncoming
Speaker 0
147.79s
all my thanks to you.
Speaker 1
148.45s
That details also we can avail at Bangalore itself. That is a blood test only.
Speaker 0
153.17s
Okay.
Speaker 1
153.73s
yu ken kamplit da three sixty hiyar. oke. aaphṭar dat yu ken kampeyar rayan is betar. dis on is betar.
Speaker 0
156.31s
Okay.
Speaker 0
157.11s
After that we can
Speaker 0
158.89s
That's not the
Speaker 1
160.63s
Even if you take it also we can give the consideration after a month only. It will take.
Speaker 0
160.77s
Even if you take
Speaker 0
164.87s
Ya.
Speaker 1
165.69s
four to five weeks no?
Speaker 0
167.27s
ya fourth prize. that's okay. so what i was thinking no in the three sixty.
Speaker 1
167.75s
That's right. So what are
Speaker 0
171.65s
if if I don't want to do the echo and the ECG.
Speaker 1
175.33s
Okay.
Speaker 0
175.75s
Because this I'm I'm doing regularly, you know, because my my condition, every six month I do it regularly.
Speaker 1
183.05s
Okay, then we can remove that, sir.
Speaker 0
183.43s
Okay.
Speaker 0
184.79s
Yeah. And then also one more thing is the city city city for the calcium.
Speaker 1
188.89s
sixty four
Speaker 1
190.05s
Yeah yeah.
Speaker 0
190.37s
Calcium is arteries. You just ask the doctor since I have already two stents.
Speaker 1
191.67s
You just
Speaker 0
195.35s
If that will be fine to do that test or is it possible because if you have a stent then possibility is that you don't see the calcification of the arteries.
Speaker 1
203.41s
aa if you are lying shall I will you be able to hold on for thirty seconds sir I will ask with the doctor.
Speaker 0
209.85s
oke oke.
Speaker 1
213.49s
Hey.
Speaker 1
219.77s
the doctor is on on consultation.
Speaker 0
222.15s
ya you ask him afterwards and then let you know no problem.
Speaker 1
224.97s
Yeah, definitely sir. After you read the book, just give me a call back, we'll discuss. Yeah.
Speaker 0
228.27s
ya. oke oke thank you.
Speaker 1
230.05s
Okay, thank you.