A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 12:35
Deal Lost
Warm
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
7.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Informational
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:46 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
118 / 48
Rep Longest Monologue
11s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Stock Availability
Adhu stock illainnu sonnen sir, next week dhaan stock-e varudhu sir.
|
logistics | Rep | Yes | transparency & timeline setting | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dark open / dark hook | Customer | -- | Other | Customer inquiring about delivery; Rep explaining stock-out status. |
Key Moments
300:10
Stock-out Confirmation
The primary blocker for the sale is identified immediately.
00:27
Supply Chain Explanation
Rep builds credibility by explaining the specific reason for the delay (Fastcon imports).
00:35
Follow-up Instruction
Rep sets a clear expectation for the customer to check back next Thursday/Friday.
Trust Signals
1
Customer follows rep's advice to check the website
Topics Discussed
Delivery timeline
Stock availability
Import delays
Website updates
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about delivery speed. |
| Middle | 2 | negative | Learns the item is out of stock. |
| Closing | 3 | neutral | Accepts the timeline for next week. |
Call Transcript
Click to expand
Speaker 1
1.05s
Hello
Speaker 0
1.63s
Hello.
Speaker 1
2.99s
Sir andha idhukku innaikku ippo order potta naalaikku delivery aagumaa illa?
Speaker 0
7.05s
Ethu sir dark open ma?
Speaker 1
9.13s
Aamaanga.
Speaker 0
10.01s
Adhu stock illainnu sonnen sir, next week dhaan stock-e varudhu sir.
Speaker 1
13.19s
Next week thaan varuthungala? Aamaa adhanaal thaan next week. Naalaikku vandhuttu irukku indha maathiri irundhadhu.
Speaker 0
14.31s
Aamaa adhanaaladhaan next week call.
Speaker 0
16.89s
Aamaa sir innaikku aalathula innaikku pannunga.
Speaker 1
18.77s
Avanga Chennai-la irukkaanga sir.
Speaker 0
20.77s
Shennai ingeyum illa sir, stock out sir.
Speaker 1
23.31s
Ok ok.
Speaker 0
23.87s
Yenna dark hook vandhu inga Fastcon vandhu import panraanga.
Speaker 1
26.97s
Saringa.
Speaker 0
27.31s
Adhu delay aanadhunaala inga moththam stock-um aayiduchu, ippa vandhuruchu stock moththam packing-la irukku sir, oru week-la kuduthuruvennu sollirukkaanga, maybe next Thursday allana Friday-a call panneenganna stock vandhurukkum, neenga website-laye paarkkalaam sir website-la.
Speaker 0
39.01s
Out of stock poyiduchunna irukkunnu artham sir.
Speaker 1
41.37s
Saringa ok.
Speaker 0
42.21s
Okengala, vandhavudane adhu websitela update pannuvanga.
Speaker 1
44.77s
Okay.
Speaker 0
45.55s
Okay.