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Call Intelligence

Shanivas with Bharath Kumar — Feb 19, 2026 19:17

Deal Lost Cold
Customer Shanivas
Phone +919585415006
Rep Bharath Kumar
Team Sales
Date 2026-02-19 19:17
Duration 0:35
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 17, 2026
CityChennai

Call History

2 attempts
Total Attempts2
First CallFeb 18, 2026
Last CallFeb 19, 2026
Total Talk Time4.5 min
Other RepsBhavani
Rep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10

Active Alerts

4
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No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with Shanivas.

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Poor Objection Handling: Bharath Kumar

Bharath Kumar handled only 0% of 2 objections on call with Shanivas.

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No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Shanivas. Coaching opportunity.

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Low Performance: Bharath Kumar

Bharath Kumar scored 2.0/10 on call with Shanivas. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Skeptical
Budget Sensitivity High
Readiness to Buy Cold
Decision Maker Primary
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 16% into call
Pitch Approach Follow-up on previous interest
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:35 (36s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 17
Rep Words / Customer Words 48 / 46
Rep Longest Monologue 3s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words Low
Follow-Up Commitment No
Total Objections 2
Handled Successfully 0
Handling Rate
0%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price
Cost konjam higher side-la irukku, adhanaal konjam yosichu solren sarigala?
 price Customer No none Poor
Already spoken to another rep
Illa naan pesitten, avanga innoaru innoaruthanga kooppittu irundhaanga.
 process Customer No acknowledgment Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Negative Follow up on recent installation/interest.

Key Moments

2
00:13
Customer mentions previous contact
Indicates the lead is already being handled by another agent (Soumya/Bhavani), revealing a potential internal lead assignment overlap.
00:30
Price Objection
The customer explicitly identifies the price as the barrier to conversion.

Trust Signals

1
Acknowledges receiving sample reports from the previous agent (Soumya).

Resistance Signals

3
Directly mentions high cost
States they already spoke to another rep
Says they need to think about it

Topics Discussed

IO 360 Program Sample Reports Pricing/Cost

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite response to the greeting.
Middle 2 neutral Explains they have already spoken to someone else and received reports.
Closing 3 neutral Cites high cost as the reason for hesitation.

Call Transcript

Click to expand
Source File +919585415006 19-2-2026, 7-17-13pm.mp3
Transcript +919585415006_19-2-2026,_7-17-13pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19302