A
Call Intelligence
Dharshana with Bharath Kumar — Feb 16, 2026 16:24
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
2.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:23 (84s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
30
Rep Words / Customer Words
148 / 112
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling Conflict
naan today i want bi free postur.
|
logistics | Customer | Yes | alternative choice | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Other | Customer wants to understand gut biome and its relation to skin health. |
Key Moments
300:12
Customer identifies gut-skin connection interest.
Crucial discovery that validates lead quality and intent.
00:40
Customer asks for immediate availability.
Indicates high readiness to buy/convert.
01:10
Rep confirms availability for tomorrow after 3 PM.
Sets the concrete next step for the conversion.
Discovery Questions
2
Q1
may i know which consultation you are looking for ma'am?
Q2
ven yu aar lukking tu tek da kansalteshan maam?
Trust Signals
3
Sharing specific health concerns
Asking for immediate availability
Addressing the rep as 'doctor' (mistakenly but respectfully)
Enthusiasm Signals
1
Asking if anyone is free 'right now'
Resistance Signals
1
Time constraints for today
Confusion Signals
1
Mistook the sales rep for a doctor at the end
Topics Discussed
Gut Biome
Skin Health
Doctor Consultation
Scheduling
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to the call. |
| Discovery | 2 | positive | Clearly explains interest in gut biome and skin. |
| Closing | 3 | neutral | Agrees to wait for a message regarding timings. |
Call Transcript
Click to expand
Speaker 1
0.53s
hello
Speaker 0
0.73s
Hello.
Speaker 1
2.13s
halo maam dis is bharat from i go.
Speaker 0
5.17s
yes ya please sir.
Speaker 1
7.11s
ya you recently request for the consultation. may i know which consultation you are looking for ma'am?
Speaker 0
10.23s
Yes, that's right.
Speaker 0
12.93s
No, so I wanted to understand more on this uh gut uh biome and all that you guys have, right?
Speaker 1
18.91s
Oh yes ma'am.
Speaker 0
19.85s
Yeah, so wanted to understand more on that and then wanted to uh show my skin because of that. So, you know, uh so wanted to understand more on that basically.
Speaker 1
29.31s
oke maam. ven yu aar lukking tu tek da kansalteshan maam?
Speaker 0
32.75s
when are your timings for it usually?
Speaker 1
35.11s
12 pm to 6 pm.
Speaker 0
37.85s
okey.
Speaker 0
40.71s
right now is anyone free?
Speaker 1
43.47s
aa if you tell your timings I will check with the team regarding the doctor's availability ma'am.
Speaker 0
49.37s
oke. adarvaiz timaro far 12 o'clock vi ken skedul.
Speaker 1
52.61s
aa tomorrow already twelve o'clock is already booked ma'am.
Speaker 0
56.31s
okay. aa just gaming
Speaker 1
56.53s
just give me a moment. i will check after today for any appointment. main location.
Speaker 0
63.43s
aa naan today i want bi free postur.
Speaker 1
65.71s
Okay ma'am.
Speaker 0
66.05s
tomorrow you can just message just message me okay the timings what is available I will let you know.
Speaker 1
70.45s
aa tomorrow after three only available maam.
Speaker 0
72.75s
oke then ai vil let yu no. ai il message yu.
Speaker 1
75.37s
okay ma'am you can directly call back to this number.
Speaker 0
76.25s
directly call back
Speaker 0
78.33s
yes thank you.
Speaker 1
78.99s
okay my name is bharat you can say it as bharat.
Speaker 0
81.45s
okey doctor thank you.
Speaker 1
82.59s
Okaynga. Thank you.