A
Call Intelligence
G Palani with Bharath Kumar — Jan 27, 2026 11:38
Deal Closed
Hot
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with G Palani. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Curcumin Rich 30's
Deal Value
₹1,763
Purchase Date
Feb 02, 2026
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
High - efficient and context-aware.
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:28 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Stock Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing Vitamin D3
Adhula vitamin D3 mattum illa meedhi mattum vandhuchukkongala?
|
logistics/stock | Customer | Yes | transparency and timeline | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| vitamin d3 | Rep | -- | Positive | Stock availability update; arriving in 3-4 days. |
| curcumin rich 30's | Rep | 555.00 | Committed | Purchased item found in invoice records. |
Key Moments
200:05
Stock Update
Agent clarifies that Vitamin D3 is out of stock for 3-4 days, managing expectations.
00:18
Order Consolidation
Agent proposes holding the order to ship everything together, which the customer accepts.
Trust Signals
2
Customer asks for the agent by context ('complementary ketta irundheengaale')
Agreement to wait for 3-4 days
Enthusiasm Signals
1
Use of 'Very good' and 'Thank you'
Topics Discussed
Vitamin D3 stock
Shipping logistics
Complementary items
Follow-up timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the status. |
| Middle | 2 | positive | Agrees to wait for the stock. |
| Closing | 3 | positive | Expresses gratitude. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello
Speaker 0
0.37s
Hello.
Speaker 1
1.53s
Aa sir sollunga.
Speaker 0
2.41s
Sari complementary ketta irundheengaale sir?
Speaker 1
4.51s
Aamaanga aamaanga
Speaker 0
5.61s
Adhula vitamin D3 mattum illa meedhi mattum vandhuchukkongala? Vitamin D3 vandhuchukku innum three to four days aagungala? Vandha piragu naan avangalukku inform panren okayngala?
Speaker 1
9.35s
Aa sari
Speaker 1
13.11s
Vandha piragu anuppureengala anna?
Speaker 0
14.95s
Ungalukku adhoda irukkungala saakku?
Speaker 1
17.19s
Irukku irukku
Speaker 0
18.61s
Sari okay sir ungalukku holdla vaikkiren naanu vandha udane serthu anuppichu vitturen.
Speaker 1
23.17s
Saringa saringa. Thank you thank you.
Speaker 0
23.33s
Saringa saringa. Thank you thank you.
Speaker 1
26.57s
Very good very good.