A
Call Intelligence
Manohar with Bharath Kumar — Jan 27, 2026 09:58
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Manohar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
primary
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
logistical_scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:14 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
51 / 14
Rep Longest Monologue
7s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Scheduling for February 2nd |
Key Moments
200:01
Appointment Date Mention
Establishes the specific date (Feb 2nd) for the upcoming engagement.
00:09
WhatsApp Reference
Directs the customer to the channel where the actual decision/selection will happen.
Trust Signals
2
Agreement to check WhatsApp
Polite response
Topics Discussed
Scheduling
WhatsApp communication
February 2nd availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| entire_call | 1 | neutral | Customer is brief but agrees to the agent's request to check WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello.
Speaker 1
0.89s
Okay, good morning sollunga.
Speaker 0
1.91s
Ya sir, ungaloda available timings February irandavathu annaikku ennenna irukkunnu sollirukken, adhula oru timing mattum select panni sonneenganna ippo confirmation irukkum.
Speaker 1
8.13s
Koduththu koduththurunga enakku.
Speaker 0
9.11s
Naan WhatsApp-la send pannirukken sir. Athu ungalukku endha timing suitable-nu paarthuttu enna message pannunga.
Speaker 1
10.87s
Andha timing suitable-nu paarthutte irukken.
Speaker 1
13.09s
Right right okaynga thank you.
Speaker 0
13.93s
Okay.