A
Call Intelligence
Ibrahim Jamal with Bharath Kumar — Feb 16, 2026 13:04
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Ibrahim Jamal. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Ibrahim Jamal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High (Inquired about specific program)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
37% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:16 (16s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
31 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
Yeah, do one thing, just call me back after
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Reference to the customer's inquiry. |
Key Moments
200:08
Customer callback request
Indicates the customer is currently occupied but remains a valid lead.
00:14
Rep confirmation of 3 PM callback
Ensures the lead is not lost and sets a clear next step.
Trust Signals
1
Confirmation of inquiry
Resistance Signals
1
Time constraint/Busy
Topics Discussed
IO 360 Program
Scheduling callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Politely requests a callback later. |
Call Transcript
Click to expand
Speaker 0
1.37s
hello.
Speaker 1
1.53s
Hello.
Speaker 1
2.43s
Yes.
Speaker 0
3.29s
halo sir dis is bharat from my ego.
Speaker 1
5.63s
Okay.
Speaker 0
6.33s
Basically you enclosed about IO 360 program, right?
Speaker 1
8.57s
Yeah, do one thing, just call me back after
Speaker 1
11.39s
Okay.
Speaker 0
12.47s
Okay. Yeah, okay sir, sure. I will give you a call back after three.