A
Call Intelligence
Dr. Manu with Bharath Kumar — Feb 16, 2026 16:17
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Dr. Manu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
56% into call
Pitch Approach
Reactive/Policy-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:29 (90s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
27
Rep Words / Customer Words
118 / 124
Rep Longest Monologue
10s
Customer Longest Monologue
18s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Equipment not for hire
we are not providing it for hiring and all sir, for giving rent and all, not possible.
|
service availability | Rep | Yes | direct policy statement | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| vo2 max test | Customer | -- | Negative | Customer wants to hire equipment for research on normobaric hypoxia. |
| vo2 max test | Rep | -- | Neutral | Rep mentions they only conduct tests at their Chennai center. |
Key Moments
300:05
Customer Introduction
Customer establishes high authority as an Aerospace Medicine Specialist.
00:51
Service Denial
Rep clearly states they do not rent out equipment, effectively ending the sales opportunity.
01:14
Management Policy Confirmation
Rep reinforces the denial by citing a previous management decision on the same topic.
Trust Signals
2
Customer shared professional credentials immediately
Customer detailed specific research parameters (15,000 feet altitude)
Topics Discussed
VO2 Max Equipment
Equipment Hiring/Rental
Normobaric Hypoxia Research
Aerospace Medicine
Chennai Center Operations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clear introduction of credentials. |
| Needs Discovery | 2 | neutral | Explaining complex research requirements. |
| Rejection | 3 | neutral | Accepts that the service is not available. |
Call Transcript
Click to expand
Speaker 0
0.01s
Do you know
Speaker 1
1.95s
hello
Speaker 0
2.43s
hello
Speaker 1
3.51s
sar dis is bharat from i o.
Speaker 0
5.61s
aa hai mr. bhadranath. aam doctor manu speaking. i am aerospace medicine specialist.
Speaker 0
10.63s
Okay sir. We were looking at options of hiring a VO2 max equipment. Basically we are we were we are under a process of doing a research on VO2 max of an individual on exposure to normobaric hypoxia.
Speaker 0
28.63s
Okay. We expose them to different altitudes of normop area and
Speaker 0
33.77s
where we were checking their excise capacity at higher altitudes, simulated higher altitudes like 15,000 feet.
Speaker 1
40.53s
o okay okay sir.
Speaker 0
41.59s
vi hev similēṭars vit as in bāṅgalōr.
Speaker 1
45.57s
Okay sir.
Speaker 0
46.03s
to provide we have to make equipments for hiring.
Speaker 1
51.67s
aa no sir as of now we don't have any aa probably next we are not giving for a hearing and all sir.
Speaker 0
59.03s
Okay.
Speaker 1
59.71s
aa we have only conducting the vivo to max at our own center only sir in chennai. we are not giving it for hiring and all sir.
Speaker 0
64.73s
Okay.
Speaker 0
66.53s
you can just check with the management it will be.
Speaker 1
68.07s
recently also some one month before also one client asked regarding this for this.
Speaker 1
74.45s
I asked the management, they said only we have only two vivo two max machines and we are not providing it for hiring and all sir, for giving rent and all, not possible.
Speaker 0
74.47s
Avun
Speaker 0
84.55s
Okay. Okay. That's why I'm
Speaker 1
85.05s
Okay, that's why I'm telling you.
Speaker 0
86.77s
Right sir. Okay. Thank you sir.
Speaker 1
87.81s
Thank you sir. Okay sir. Thank you.