A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 18:36
Deal Lost
Warm
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
70.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
yes
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
logistical
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:28 (29s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to check schedule
I will check and confirm it to you. I need to check.
|
logistics | Customer | Yes | setting_deadline | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| class/training | Rep | -- | Neutral | Scheduling the first slot for a class. |
Key Moments
200:02
Slot Announcement
Agent informs customer of the 11 AM start time.
00:16
Customer Deferral
Customer states they need to check their schedule before confirming.
Trust Signals
1
Customer agrees to confirm the time
Resistance Signals
1
Customer needs to check their schedule before committing
Topics Discussed
Class scheduling
Time slots
Confirmation deadline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Acknowledging the call. |
| middle | 2 | neutral | Processing schedule information. |
| closing | 3 | neutral | Agreeing to follow up. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello.
Speaker 0
0.97s
Hello.
Speaker 1
2.01s
aayath
Speaker 0
2.71s
sar tomaro first slot will be starting at eleven a.m. sar.
Speaker 1
6.75s
Okay.
Speaker 0
7.67s
eleven to five thirty.
Speaker 1
9.19s
11 to 5:30 is it?
Speaker 0
10.83s
which is your preferred time to go to class?
Speaker 0
16.35s
what is it?
Speaker 1
16.99s
I will check and confirm it to you. I need to check.
Speaker 0
19.99s
you will confirm by today itself, right?
Speaker 1
22.39s
today or tomorrow confirm that.
Speaker 0
26.25s
Ya okay sir. Sure. Thank you.