A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 18:06
Deal Lost
Warm
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
70.0%
Personalization
4.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Service-led
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
0:57 (57s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
5s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Availability
ai don't think so today is possible. today vaat time is it open?
|
logistics | Customer | Yes | alternative choice | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Interested | Customer asked for bone density check; agent clarified it as DEXA scan. |
Key Moments
200:23
Service Clarification
Agent correctly identifies the customer's need as a DEXA scan, establishing technical competence.
00:49
Scheduling Conflict
Agent realizes they cannot confirm tomorrow's slot immediately, leading to a necessary follow-up.
Discovery Questions
1
Q1
for which service you are looking for the iosun?
Trust Signals
1
Customer specifically asked for the brand/location availability.
Resistance Signals
1
Time constraints for today's appointment.
Confusion Signals
1
Customer was slightly confused by the agent's initial question about 'which service'.
Topics Discussed
Bone Density Check
DEXA Scan
Operating Hours
Appointment Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about availability. |
| Discovery | 2 | neutral | Clarifying the service needed. |
| Closing | 3 | negative | Uncertainty about timing and availability for tomorrow. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello.
Speaker 0
3.05s
Hello.
Speaker 1
3.27s
Hi.
Speaker 0
3.99s
hello sir this is bharath from i o. we got your call.
Speaker 1
8.47s
Yeah yeah we just want to check if it is open today.
Speaker 0
11.27s
to
Speaker 0
13.27s
for which service?
Speaker 1
16.29s
Sorry?
Speaker 0
17.05s
for which service you are looking for the iosun?
Speaker 1
20.23s
for this thing for bone density check and all.
Speaker 0
23.99s
o you mean dexa scan right sir?
Speaker 0
29.03s
if you like to come means may know your preferred time to come sir today.
Speaker 1
33.91s
ai don't think so today is possible. today vaat time is it open?
Speaker 0
37.31s
Seven sir seven.
Speaker 1
38.83s
Seven. I don't think so it is possible I will get six. What about tomorrow? Is it open tomorrow?
Speaker 0
43.67s
yaar tomorrow ight seat open vandi.
Speaker 1
45.95s
Aa right. What is your timing for tomorrow? Open timing.
Speaker 0
48.23s
Open
Speaker 0
49.71s
okay sam appointments are already booked sir. i will check with the team and get back to you sir.
Speaker 1
54.89s
Okay okay thank you.
Speaker 0
55.89s
Okay? Ya. Okay.
Speaker 1
56.97s
Okay.