A
Call Intelligence
Arihant Jain with Bharath Kumar — Jan 25, 2026 16:24
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Arihant Jain. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Retention attempt
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:09 (129s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
55
Rep Words / Customer Words
184 / 138
Rep Longest Monologue
8s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Going out of town / Family emergency
Actually, my somewhat someone from my family have just expired. That's why I have to go urgently.
|
logistics | Customer | Yes | alternative solution (hold shipment) | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sleep combo | Customer | -- | Negative | The item the customer wants to cancel. |
Key Moments
300:11
Cancellation Request
Customer immediately defines the purpose of the call, ending sales potential.
01:03
Retention Attempt
Agent tries to save the sale by offering to hold the shipment.
01:08
Family Emergency Disclosure
Customer reveals a death in the family, making further retention attempts inappropriate.
Discovery Questions
3
Q1
may i know the reason for cancellation sir?
Q2
May I know when will you be back to the town sir?
Q3
its prepaid or COD sir?
Trust Signals
1
Customer provides personal details (phone, name, location) readily.
Resistance Signals
1
Customer rejects the offer to hold the shipment.
Confusion Signals
1
Customer asks for repetition due to agent's pronunciation (00:38).
Topics Discussed
Order cancellation
Sleep combo
Logistics/Delivery dates
Family emergency
COD payment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer immediately states intent to cancel. |
| Middle | 2 | neutral | Customer explains a family member passed away (01:08). |
| Closing | 3 | neutral | Customer is satisfied that the cancellation is being processed. |
Call Transcript
Click to expand
Speaker 1
0.35s
hello.
Speaker 0
2.03s
Hello.
Speaker 1
2.71s
halo sir dis is bharat from igo.
Speaker 0
5.89s
you're trying to
Speaker 1
6.53s
You trying to contact us right sir? How may I help you sir?
Speaker 0
11.25s
I have ordered a sleep combo from your company. I actually and I want to cancel the order.
Speaker 1
17.15s
aa will you please tell the order ID sir?
Speaker 0
21.13s
so should I tell my phone number from which I ordered or the email ID?
Speaker 1
26.05s
the order is delivered or what sir?
Speaker 0
29.93s
What?
Speaker 1
30.73s
da aarḍar is delivard aar jaṣṭ vi ples da aarḍar aasal?
Speaker 1
36.93s
hello.
Speaker 0
38.03s
Can you please repeat?
Speaker 1
39.43s
sar yu da product is delivered ar yu just ples da ardar.
Speaker 0
44.35s
I just placed order. It is not delivered yet. It will be delivered on 30.
Speaker 1
49.99s
thirty. okay sir. may i know the reason for cancellation sir?
Speaker 0
54.17s
Actually I am going out of my town and that's why I can't receive it. May I know when you will be back?
Speaker 1
59.55s
May I know when will you be back to the town sir?
Speaker 0
62.95s
well,
Speaker 1
63.81s
ven yu liv bek tu yuvar taun, vi ken holt da shipment far yu.
Speaker 0
68.09s
Actually, uh this is not confirmed. Actually, my somewhat someone from my family have just expired. That's why I have to go urgently and I can't tell when will I come back.
Speaker 1
79.05s
its prepaid or COD sir?
Speaker 0
81.93s
its its a C O D.
Speaker 1
83.31s
si o di. okay sir. yu just tell yuvar rijistard mobail nambar.
Speaker 0
87.33s
yes. yes. nine five.
Speaker 1
87.97s
Yeah.
Speaker 1
89.71s
Nine five.
Speaker 0
90.95s
2 over 0.
Speaker 1
92.51s
too one zero sir.
Speaker 0
94.11s
Yes.
Speaker 1
94.95s
naayin paivu too vanj zero.
Speaker 0
96.77s
six two.
Speaker 1
97.51s
6 to
Speaker 0
98.83s
Three.
Speaker 1
99.93s
three
Speaker 0
101.05s
double five
Speaker 1
102.43s
55. Your name sir?
Speaker 0
105.09s
arihant jain.
Speaker 1
107.19s
Harry
Speaker 0
108.69s
arihant jain e aar ai.
Speaker 1
110.75s
e aar ai
Speaker 0
112.11s
H.
Speaker 1
113.31s
H.
Speaker 0
114.53s
NT.
Speaker 1
115.61s
entijain. okay. yuvar ples vich vich ples?
Speaker 0
117.33s
Plus
Speaker 0
120.29s
which
Speaker 1
120.99s
Which place you place the order?
Speaker 0
122.67s
Delhi Delhi Delhi.
Speaker 1
124.07s
Delhi. Okay sir, I will cancel the order from my side. Okay.
Speaker 0
126.79s
Okay okay okay. Okay sir.
Speaker 1
127.83s
Okay sir thank you.