A
Customer Vijay Ravella
Phone +919515132194
Rep Bharath Kumar
Team Sales
Date 2026-02-20 07:57
Duration 14:58
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time15.0 min
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Telugu
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 25% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 14:58 (898s)
Primary Language Telugu
Secondary Language Tamil
Code Switching Moderate
Total Speaker Turns 156
Rep Words / Customer Words 1642 / 284
Rep Longest Monologue 74s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
No local branch
Hyderabad-lo leda branch?
logistics Customer Yes future expansion/home service Average
Travel to Chennai
Ante Chennai raavaala veetiki? (Do I need to come to Chennai for these?)
logistics Customer Yes alternative solution Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Neutral Comprehensive biomarker test including Omega 3/6.
healthcation program Rep -- Interested Health plus vacation at Leela Palace, Chennai.
epigenetic test Rep -- Positive Testing for hereditary risks like cancer and diabetes.

Key Moments

4
03:16
Customer reveals chest discomfort.
Critical health pivot that allows the agent to emphasize cardiac markers.
04:00
The '4 Stages' explanation.
The core value proposition of the preventive care model is established here.
10:20
Price disclosure (18,000 INR).
Customer accepts the price without friction, indicating high lead quality.
14:23
Switch to Tamil language.
Deepens rapport and trust through cultural alignment.

Discovery Questions

5
Q1 Where are you from?
Q2 Do you have any specific health issues?
Q3 How long have you had diabetes?
Q4 Have you done any previous scans or tests?
Q5 Can I know your age?

Trust Signals

3
Sharing specific medical concerns (chest discomfort)
Asking for the brochure
Acknowledging the founder (Sivasankaran)

Enthusiasm Signals

2
Asking 'Entha avuthaayi' (How much will it cost?)
Confirming understanding of Omega 3

Resistance Signals

2
Location barrier (Hyderabad vs Chennai)
Time constraint (Busy schedule)

Confusion Signals

1
Clarifying if he needs to travel to Chennai for blood tests

Topics Discussed

Preventive Care Diabetes Management Cardiac Risk Omega 3 & Brain Health Genetic Testing Retreat Programs Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquisitive about the service.
Discovery 2 neutral Discussing chest discomfort and diabetes.
Pitch 3 neutral Asking technical questions about genetic levels and costs.
Closing 4 neutral Agreed to watch the founder's interview and review materials.

Call Transcript

Click to expand
Source File +919515132194 20-2-2026, 7-57-30am.mp3
Transcript +919515132194_20-2-2026,_7-57-30am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19293