A
Call Intelligence
Anand with Bharath Kumar — Feb 18, 2026 20:51
Deal Closed
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Anand. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Curcumin Rich 60's
Deal Value
₹6,349
Purchase Date
Feb 14, 2026
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Decision Maker
Lead Type
other
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:42 (43s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
108 / 38
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Rep | -- | Other | Explaining that it was out of stock and will be shipped separately. |
| curcumin rich 60's | Rep | 1110.00 | Other | Invoice shows this was the primary item purchased on 14/02. |
Key Moments
200:09
Identity Clarification
Agent corrects the customer's misconception about who he is talking to, establishing rapport.
00:16
Stock Status Update
Agent explains the Collagen stock issue and the split shipment plan.
Trust Signals
1
Customer recognizes the agent's name after clarification.
Confusion Signals
1
Initial confusion between Bharath and Sathish.
Topics Discussed
Shipping logistics
Out of stock items
Identity clarification
Order status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Middle | 2 | neutral | Accepts the explanation regarding the out-of-stock item. |
| Closing | 3 | positive | Ends with 'Thank you'. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello.
Speaker 0
1.87s
Hello.
Speaker 1
3.01s
Hello
Speaker 0
3.79s
Hello sir, Bharath pesugan sir.
Speaker 1
5.17s
Engirunnu?
Speaker 0
7.87s
Aiyo aiyo.
Speaker 1
8.85s
Kandippaaga sollunga.
Speaker 0
9.93s
Neenga pona vaatti pannumbodhu Sathishiyan ninaichu pesittu irundheenga, Bharath thaan, aama aama Bharath thaan, okay okay, okayngala?
Speaker 1
9.95s
Inga mudhiyum sollunga.
Speaker 1
13.49s
Aamaa aamaa aamaa paarungalaa okay okay okayngalaa.
Speaker 0
16.31s
Collagen vandhu annaikku send pannumbodhu out of stock aayiduchungalaam sir? Avangalukku innaikku innaikku night oru stock varudhungalaam, ungalukku collagen mattum naalaikku ship panniduvaanga sir separately.
Speaker 1
23.17s
Mathiri.
Speaker 1
25.61s
Appadingala?
Speaker 0
26.45s
Okay-ngala, naan vandha time-ku send pannalaamnu dhaan sollirundhen naanu.
Speaker 1
27.07s
Aa sari vandhuttu irukke send pannalaamnaa sollalaam.
Speaker 1
30.45s
Mm mm, avanga send pannittu.
Speaker 0
30.81s
Avanga send pannittaanga, paravailla second time pottukkalaamnu sollittu irundha order mattum ship pannittu irukkaanga. Naalaiku fresh stock vandha udane ungalukku naan send panna solren, okay-ngala?
Speaker 1
39.03s
Ok ok.
Speaker 0
40.21s
Okenga? Thank you.
Speaker 1
41.45s
Okay thank you thanks.