A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 15:51
Deal Lost
Cold
Call History
8 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
6.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Null
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
null
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:26 (86s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
27
Rep Words / Customer Words
38 / 184
Rep Longest Monologue
3s
Customer Longest Monologue
13s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Compliance
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product Expiry / Legal Risk
Adhu adhanala namma document kuduthomna date vandhu expiry date kaattum, adhu furthera legally case potturuvanga
|
compliance | Customer | Yes | process workaround | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified batch product | Customer | -- | Other | Discussion regarding expired batch from 6 months ago. |
Key Moments
300:06
Legal Risk Identification
Customer identifies that providing expired documents could lead to a legal case.
00:15
Workaround Suggestion
Customer suggests using IO letterhead and QA/Bala sir's signature as an alternative.
01:05
Final Decision on Documents
Confirmation that signify/other details cannot be provided due to expiry.
Trust Signals
2
Mentions internal processes (QA team, Bala sir)
Focus on legal compliance
Resistance Signals
1
Refusal to provide documents due to expiry dates
Topics Discussed
Product Expiry
Legal Compliance
Third Party Test Reports
QA Signatures
IO Letterhead
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Worried about legal implications of providing expired documents. |
| Middle | 2 | neutral | Explaining the process of using letterheads and QA signatures. |
| Closing | 3 | neutral | Concluding that no further details can be provided. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello.
Speaker 0
1.47s
Actually vandhu product expiry aayiruchu sarigala.
Speaker 1
5.01s
Okay-nga.
Speaker 0
6.09s
Adhu adhanala namma document kuduthomna date vandhu expiry date kaattum, adhu furthera legally case potturuvanga, so adhanala kudukka mudiyadhu, adhanala dhaan kudukka mudiyadhunnu sonnen sarigala.
Speaker 1
14.97s
Okay okay okay.
Speaker 0
15.77s
Ungalukku venumnaa IO-voda letterhead-la usually naanga eppadi pannuvomnaa IO-voda letterhead-la vandhu enna concern venumo adhu pottu QA team QA team-la yaarum illanaa Bala sir-tta sign vaangittu candidate adhu application.
Speaker 1
26.07s
Mm-hmm.
Speaker 0
28.59s
Sir, pinna customer-ku upload panni kuduthurunga, avvalavuthaan vera edhuvum panna mudiyaadhu, third party test report thaane irukku.
Speaker 1
34.95s
Mm.
Speaker 0
35.67s
But.
Speaker 0
38.29s
Ippadi irubathi naangu-la eduthathu, so adhu ippa namma kuduthomna expiry date-laam potturukku, adhaiyum kudukka mudiyaadhu, third party test vandhu.
Speaker 1
44.65s
Okay okay naan inform pannikkiren.
Speaker 0
46.53s
Edhuvume kudukka mudiyadhu, yenna ella date vandhu irubathi irubathi naangu-oda mudinjadhu, irubathi moondru-oda mudinjadhu, vera edhuvume illa.
Speaker 1
51.05s
Aa.
Speaker 1
52.41s
Okaynga no problem aa okay okaynga.
Speaker 0
52.59s
Okaynga.
Speaker 0
54.71s
Aamaa last step ippa naan aaru maasathukku munnaadi oru batch pannom.
Speaker 1
58.19s
Mm
Speaker 0
58.47s
Expiry date kuduthu adhu kuduthu but product nallathaan irukku condition-la edibilaathaan irukku. Degrade aagala but.
Speaker 1
63.33s
Mm hmm.
Speaker 0
65.21s
Avangalukku kodukka mudiyaadhu, adhudhaan prachannai ippo.
Speaker 1
68.17s
Okay okay.
Speaker 0
69.85s
Letter idula avarukku theriyum, illanna enkitta ketka sollunga, enna entry podanumna adhai entry pottu sign pottu upload panni kuduthukkonga.
Speaker 1
78.79s
Okay-nga
Speaker 0
80.39s
Ippodhu vandhu signify vera details kodukka mudiyaadhu.
Speaker 1
83.99s
Okay-nga, thanks.
Speaker 0
85.47s
Oh okay.